How To Fix 67841 - Open items exist for a customer who is not the main borrower

SAP Error Message - Details

• Message type: E = Error

• Message class: 67 - Loans Messages - Financial Assets Management

• Message number: 841

• Message text: Open items exist for a customer who is not the main borrower

What causes this issue?

An open item exists for a customer. This customer is not the current
main borrower for the loan.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 67841 - Open items exist for a customer who is not the main borrower ?

  The SAP error message 67841 indicates that there are open items for a customer who is not designated as the main borrower in the system. This typically occurs in the context of financial transactions, particularly in accounts receivable or credit management scenarios.
  Cause:
  
  Open Items: The customer has outstanding invoices or transactions that have not been cleared or settled.
  Main Borrower Configuration: The system is configured to recognize a specific customer as the main borrower, and any transactions or open items related to other customers (who are not the main borrower) may trigger this error.
  Customer Master Data: The customer master data may not be correctly set up, leading to confusion about which customer is the main borrower.
  
  Solution:
  
  Identify Open Items: Review the open items for the customer in question. You can do this by checking the customer account in the accounts receivable module.
  Clear Open Items: If appropriate, clear or settle the open items. This may involve processing payments, creating credit memos, or adjusting invoices.
  Check Main Borrower Settings: Verify the configuration of the main borrower in the system. Ensure that the correct customer is set as the main borrower and that all related transactions are correctly assigned.
  Customer Master Data Review: Review the customer master data for any discrepancies. Ensure that the customer is correctly classified and that all relevant fields are filled out accurately.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error in your version of SAP.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like FBL1N (Vendor Line Item Display) or FBL5N (Customer Line Item Display) to view open items.
  Configuration Settings: Check the configuration settings in the Financial Accounting (FI) module related to customer accounts and credit management.
  SAP Notes: Look for relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the error message 67841 and ensure that your customer accounts are correctly managed within the SAP system.