How To Fix 67841 - Open items exist for a customer who is not the main borrower


67841 - Overview

  • Message type: E = Error

  • Message class: 67 - Loans Messages - Financial Assets Management

  • Message number: 841

  • Message text: Open items exist for a customer who is not the main borrower

  • Show details Hide details
  • What causes this issue?

    An open item exists for a customer. This customer is not the current
    main borrower for the loan.

    System Response

    The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

    How to fix this error?

    Procedure for System Administrators


    Error message extract from SAP system. Copyright SAP SE.


Smart SAP Assistant

  • What is the cause and solution for SAP error message 67841 - Open items exist for a customer who is not the main borrower ?
    The SAP error message 67841 indicates that there are open items for a customer who is not designated as the main borrower in the system. This typically occurs in the context of financial transactions, particularly in accounts receivable or credit management scenarios.
    
    Cause: Open Items: The customer has outstanding invoices or transactions that have not been cleared or settled. Main Borrower Configuration: The system is configured to recognize a specific customer as the main borrower, and any transactions or open items related to other customers (who are not the main borrower) may trigger this error. Customer Master Data: The customer master data may not be correctly set up, leading to confusion about which customer is the main borrower.
    Solution: Identify Open Items: Review the open items for the customer in question. You can do this by checking the customer account in the accounts receivable module. Clear Open Items: If appropriate, clear or settle the open items. This

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