How To Fix 67715 - Withholding amount was cancelled since customer is alternative payer

SAP Error Message - Details

• Message type: E = Error

• Message class: 67 - Loans Messages - Financial Assets Management

• Message number: 715

• Message text: Withholding amount was cancelled since customer is alternative payer

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 67715 - Withholding amount was cancelled since customer is alternative payer ?

  The SAP error message 67715, which states "Withholding amount was cancelled since customer is alternative payer," typically occurs in the context of withholding tax processing in SAP. This error indicates that the system has identified that the customer involved in the transaction is set up as an alternative payer, which affects the withholding tax calculation.
  Cause:
  
  Alternative Payer Configuration: The customer is designated as an alternative payer in the system. In such cases, the withholding tax is not applicable to the alternative payer but rather to the actual payer.
  Withholding Tax Settings: The withholding tax settings for the customer or the transaction may not be configured correctly, leading to the cancellation of the withholding amount.
  Transaction Type: The type of transaction being processed may not support withholding tax for alternative payers.
  
  Solution:
  
  Review Customer Master Data: Check the customer master data to confirm if the customer is indeed set as an alternative payer. If this is not intended, you may need to change the configuration.
  Adjust Withholding Tax Settings: Ensure that the withholding tax settings for the customer and the transaction are correctly configured. This includes checking the withholding tax type and the relevant tax codes.
  Use the Correct Payer: If the transaction requires withholding tax, ensure that the actual payer (not the alternative payer) is being used in the transaction.
  Consult Documentation: Review SAP documentation or consult with your SAP support team to understand the implications of using alternative payers in your specific business context.
  Testing: After making any changes, perform a test transaction to ensure that the withholding tax is calculated correctly.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on withholding tax and alternative payers.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD32 (Customer Master), FBL1N (Vendor Line Item Display), and OB40 (Withholding Tax Types) to help troubleshoot and resolve the issue.
  User Exits and BAdIs: If custom logic is implemented in your SAP system, check for any user exits or BAdIs that might affect withholding tax processing.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or a consultant who specializes in SAP financials for further assistance.