How To Fix 67701 - Customer &1 has no bank details of the bank details ID &2

SAP Error Message - Details

• Message type: E = Error

• Message class: 67 - Loans Messages - Financial Assets Management

• Message number: 701

• Message text: Customer &1 has no bank details of the bank details ID &2

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Check the customer bank details and if necessary, create bank details
with the corresponding bank details ID.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 67701 - Customer &1 has no bank details of the bank details ID &2 ?

  The SAP error message "67701 Customer &1 has no bank details of the bank details ID &2" typically indicates that the system is unable to find the bank details associated with a specific customer (identified by &1) for a given bank details ID (identified by &2). This can occur in various scenarios, such as when processing payments, creating invoices, or managing customer accounts.
  Cause:
  
  Missing Bank Details: The customer does not have any bank details entered in the system for the specified bank details ID.
  Incorrect Bank Details ID: The bank details ID being referenced may be incorrect or does not correspond to the customer's bank details.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in the database or issues with data migration.
  Customer Status: The customer may be inactive or blocked, which can affect the availability of their bank details.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Navigate to the customer master data (transaction code FD03 for display).
  Verify if the bank details are correctly maintained for the customer in question.
  If bank details are missing, you can add them using transaction code FD02 (change customer) or FD01 (create customer).
  
  
  
  Verify Bank Details ID:
  
  Ensure that the bank details ID being used is correct and corresponds to the bank details maintained for the customer.
  If necessary, update the transaction or process to use the correct bank details ID.
  
  
  
  Review Data Consistency:
  
  Check for any data inconsistencies or errors in the database that may be causing the issue.
  If you suspect data migration issues, consult with your SAP Basis or data management team.
  
  
  
  Check Customer Status:
  
  Ensure that the customer is active and not blocked. You can check this in the customer master data.
  If the customer is blocked, you may need to unblock them or resolve any issues that led to the blocking.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for additional context on the error message and related troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  FD01: Create Customer
  FD02: Change Customer
  FD03: Display Customer
  
  
  Bank Details Maintenance: Ensure that the bank details are maintained in the appropriate format and that all required fields are filled out.
  User Authorizations: Ensure that the user has the necessary authorizations to view and edit customer bank details.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues related to this error message.