How To Fix 67378 - Customer & has open items

SAP Error Message - Details

• Message type: E = Error

• Message class: 67 - Loans Messages - Financial Assets Management

• Message number: 378

• Message text: Customer & has open items

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 67378 - Customer & has open items ?

  The SAP error message 67378, which states "Customer & has open items," typically occurs when you are trying to perform a transaction that requires the customer account to be clear of open items. This can happen in various scenarios, such as when attempting to close a customer account, perform a payment, or execute a transaction that requires the account to be settled.
  Cause:
  
  Open Items: The customer account has outstanding invoices, credit memos, or other open items that have not been cleared.
  Transaction Type: The specific transaction you are trying to execute may require that all open items be settled before proceeding.
  Account Status: The customer account may be in a status that does not allow for certain transactions due to open items.
  
  Solution:
  
  Review Open Items: Check the customer account for any open items. You can do this by using transaction codes like FBL5N (Customer Line Item Display) to view all open items associated with the customer.
  Clear Open Items: If there are open items, you will need to clear them. This can be done by:
  
  Making payments against outstanding invoices.
  Applying credit memos to open invoices.
  Using transaction F-32 (Clear Customer) to clear open items manually.
  
  
  Re-evaluate Transaction: If the transaction you are trying to execute does not require the customer account to be cleared, ensure that you are using the correct transaction code and that the account is in the appropriate status for the action you want to perform.
  Consult Documentation: If you are unsure about the specific requirements for the transaction, consult the SAP documentation or your organization's SAP support team for guidance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL5N, F-32, FB05, etc., for managing customer accounts and open items.
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message.
  User Permissions: Ensure that you have the necessary permissions to view and clear open items in the customer account.
  Training: If you frequently encounter this error, consider additional training on SAP financial transactions and customer account management.
  
  By following these steps, you should be able to resolve the error message 67378 and proceed with your intended transaction.