How To Fix 63369 - No guarantor determined

SAP Error Message - Details

• Message type: E = Error

• Message class: 63 - Messages for Real Estate Management

• Message number: 369

• Message text: No guarantor determined

What causes this issue?

When entering a partner, you can display the guarantors that have been
created in partner management. However, there are no partners here.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Define a guarantor in partner management. This entry is not mandatory,
you may also enter free text.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 63369 - No guarantor determined ?

  The SAP error message "63369 No guarantor determined" typically occurs in the context of financial transactions, particularly in the areas of accounts receivable or credit management. This error indicates that the system was unable to identify a guarantor for a specific transaction or customer account.
  Cause:
  
  Missing Guarantor Information: The customer master data may not have a guarantor assigned. A guarantor is usually a third party that guarantees payment for the customer.
  Incorrect Configuration: The system configuration for determining guarantors may not be set up correctly.
  Data Inconsistencies: There may be inconsistencies or missing data in the customer or business partner records.
  Transaction Type: The specific transaction type being processed may not be compatible with the guarantor determination logic.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master record and verify if a guarantor is assigned. If not, you may need to add a guarantor.
  Ensure that the guarantor's details are complete and accurate.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the SAP system related to credit management and guarantor determination. This may involve reviewing the settings in transaction codes like OBD2 (for customer account groups) or OBD3 (for credit control area).
  Ensure that the rules for determining guarantors are correctly defined.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the customer or business partner data.
  Use transaction codes like SE16 or SE11 to view the relevant tables and check for missing or incorrect entries.
  
  
  
  Transaction Type Compatibility:
  
  Ensure that the transaction type you are trying to process is compatible with the guarantor determination logic. If necessary, consult with your SAP functional consultant to understand the requirements.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. You can search for the error number in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD32 (Change Customer Credit Management) and FD33 (Display Customer Credit Management) to manage customer credit data.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and edit customer master data and related configurations.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in the relevant module.