How To Fix 63206 - The payments on account for customer were not cleared

SAP Error Message - Details

• Message type: E = Error

• Message class: 63 - Messages for Real Estate Management

• Message number: 206

• Message text: The payments on account for customer were not cleared

What causes this issue?

The payments on account determined by the system in the amount of &V2&
&V3& have not been cleared. A new payment on account in the original
amount of &V1& &V3& will be posted.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 63206 - The payments on account for customer were not cleared ?

  The SAP error message 63206, which states "The payments on account for customer were not cleared," typically occurs in the context of accounts receivable when there are open items in a customer's account that have not been cleared or settled. This can happen for various reasons, such as incorrect payment application, missing invoices, or discrepancies in payment amounts.
  Causes:
  
  Unapplied Payments: Payments made by the customer that have not been applied to any specific invoice.
  Partial Payments: Payments that do not fully cover the outstanding invoices, leaving a balance.
  Incorrect Payment Allocation: Payments allocated to the wrong invoices or accounts.
  Open Items: There are still open items in the customer account that need to be cleared.
  Currency Differences: If payments are made in a different currency, exchange rate differences may cause discrepancies.
  Clearing Document Issues: Issues with the clearing document that may prevent the clearing of payments.
  
  Solutions:
  
  Review Customer Account: Check the customer account for any open items that need to be cleared. Use transaction codes like FBL5N (Customer Line Item Display) to review the account.
  Clear Payments Manually: If there are unapplied payments, you can manually clear them using transaction code F-32 (Clear Customer).
  Adjust Payment Allocation: Ensure that payments are correctly allocated to the appropriate invoices. If necessary, reverse incorrect postings and reapply payments correctly.
  Check for Partial Payments: If there are partial payments, consider whether to create a new invoice for the remaining balance or adjust the existing invoices.
  Currency Adjustments: If currency differences are causing issues, you may need to adjust the exchange rates or reprocess the payment.
  Consult Documentation: Review SAP documentation or consult with your SAP support team for specific guidance related to your configuration and processes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL5N, F-32, FB03 (Display Document), and F-28 (Post Incoming Payments).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that the user has the necessary permissions to perform clearing operations.
  Training: Consider training for users on how to manage customer accounts and payments effectively to prevent similar issues in the future.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.