How To Fix >6371 - Empty correspondence entry saved to history

SAP Error Message - Details

• Message type: E = Error

• Message class: >6 - Purchasing Document

• Message number: 371

• Message text: Empty correspondence entry saved to history

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >6371 - Empty correspondence entry saved to history ?

  The SAP error message "6371 Empty correspondence entry saved to history" typically occurs in the context of SAP's Customer Relationship Management (CRM) or similar modules where correspondence entries are managed. This message indicates that an attempt was made to save a correspondence entry that does not contain any relevant data, which is why it is being saved to history instead of being processed as a valid entry.
  Cause:
  
  Empty Fields: The correspondence entry being created or modified does not have any content in the required fields, such as subject, body, or other relevant information.
  System Configuration: There may be system settings or configurations that allow for the creation of empty correspondence entries.
  User Error: The user may have inadvertently attempted to save a correspondence without entering any data.
  
  Solution:
  
  Check Input Fields: Ensure that all required fields in the correspondence entry are filled out with appropriate data before saving.
  Review Configuration: If you have access to system configuration, check the settings related to correspondence entries to ensure that empty entries are not allowed. This may involve reviewing the customizing settings in the SAP system.
  User Training: Provide training or guidelines to users on how to properly create correspondence entries to avoid saving empty entries.
  Error Handling: Implement error handling in the application logic to prevent the saving of empty correspondence entries.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide insights into specific bugs or configuration issues.
  Documentation: Review the SAP documentation related to the CRM module or the specific area where the error occurs for best practices on managing correspondence entries.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRMD_ORDER for CRM orders) that may help in troubleshooting or managing correspondence entries.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.