How To Fix 5Z709 - Insurance number &1 was rejected

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 709

• Message text: Insurance number &1 was rejected

What causes this issue?

Insurance policy number &V1& was rejected because the remuneration,
percentage, and amount between &V3& and &V4& are not compatible.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Z709 - Insurance number &1 was rejected ?

  The SAP error message 5Z709, which states "Insurance number &1 was rejected," typically occurs in the context of employee insurance data processing, particularly in the area of payroll and benefits management. This error indicates that the insurance number provided for an employee is not valid or has been rejected by the relevant insurance authority or system.
  Causes:
  
  Invalid Insurance Number: The insurance number entered may not conform to the expected format or may not exist in the insurance provider's database.
  Inactive or Incorrect Insurance Provider: The insurance provider associated with the employee may be inactive or incorrectly configured in the system.
  Data Entry Errors: There may be typographical errors in the insurance number or related employee data.
  Regulatory Changes: Changes in regulations or requirements from the insurance authority may lead to previously valid numbers being rejected.
  System Configuration Issues: There may be issues with the configuration of the SAP system related to insurance data processing.
  
  Solutions:
  
  Verify the Insurance Number: Check the insurance number for accuracy and ensure it is entered correctly in the system.
  Check Employee Master Data: Review the employee's master data to ensure that all relevant information, including the insurance provider and insurance number, is correctly maintained.
  Consult with the Insurance Provider: Contact the insurance provider to confirm the validity of the insurance number and to check if there are any issues on their end.
  Update System Configuration: If there are changes in regulations or insurance provider details, ensure that the SAP system is updated accordingly.
  Reprocess the Data: After correcting any identified issues, reprocess the payroll or benefits data to see if the error persists.
  Consult SAP Documentation: Refer to SAP notes or documentation for any specific guidance related to this error message.
  
  Related Information:
  
  SAP Notes: Check SAP's support portal for any notes related to error 5Z709, as there may be specific patches or updates that address this issue.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, providing insights or solutions from other users.
  Testing Environment: If possible, replicate the issue in a testing environment to troubleshoot without affecting live data.
  
  If the problem persists after following these steps, it may be necessary to escalate the issue to your SAP support team or consult with a technical expert who specializes in SAP payroll and benefits management.