How To Fix 5Z317 - Cannot determine employee's address

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 317

• Message text: Cannot determine employee's address

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5Z317 - Cannot determine employee's address ?

  The SAP error message 5Z317, "Cannot determine employee's address," typically occurs in the context of HR or payroll processing when the system is unable to retrieve the address information for an employee. This can happen for several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing Address Data: The employee's address information may not be maintained in the system. This could be due to incomplete data entry or missing records.
  Incorrect Infotype Configuration: The infotype that stores address information (usually Infotype 0006) may not be properly configured or may have been inadvertently deleted.
  Data Consistency Issues: There may be inconsistencies in the employee master data, such as missing or incorrect entries in related infotypes.
  Authorization Issues: The user may not have the necessary authorizations to view or access the employee's address data.
  Organizational Structure Changes: Changes in the organizational structure or employee assignments may lead to issues in retrieving the address.
  
  Solutions:
  
  Check Employee Master Data: Verify that the employee's address is correctly maintained in the system. You can do this by navigating to the employee's master data (Transaction PA30) and checking Infotype 0006 (Address).
  Maintain Missing Data: If the address is missing, enter the required address information in Infotype 0006.
  Review Infotype Configuration: Ensure that the infotype configuration is correct and that the necessary infotypes are active and properly set up.
  Data Consistency Check: Run consistency checks on the employee master data to identify and correct any inconsistencies.
  Authorization Check: Ensure that the user has the necessary authorizations to access the employee's address data.
  Consult with HR Team: If the issue persists, consult with the HR team or SAP support to investigate further, especially if there have been recent changes in the organizational structure.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like PA30 (Maintain HR Master Data) and PA20 (Display HR Master Data) to check and maintain employee data.
  Infotypes: Familiarize yourself with relevant infotypes, especially Infotype 0006 (Address) and Infotype 0001 (Organizational Assignment).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for detailed information on employee master data management and address maintenance.
  
  If the problem continues after trying these solutions, it may be necessary to involve your SAP support team or consult SAP's support resources for further assistance.