How To Fix 5Z171 - Referenced personnel number cannot be accessed

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 171

• Message text: Referenced personnel number cannot be accessed

What causes this issue?

It is not possible to access the referenced personnel number. The system
does not contain any data for the infotype <ZK>Personal Data</> (0002).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the personnel number specified.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Z171 - Referenced personnel number cannot be accessed ?

  The SAP error message 5Z171, which states "Referenced personnel number cannot be accessed," typically occurs in the context of personnel administration or human resources modules when there is an attempt to access a personnel number that is either invalid, inactive, or does not exist in the system.
  Causes:
  
  Invalid Personnel Number: The personnel number being referenced may not exist in the database.
  Inactive Personnel Record: The personnel number may refer to an employee whose record has been marked as inactive or has been deleted.
  Authorization Issues: The user may not have the necessary authorizations to access the personnel record.
  Data Consistency Issues: There may be inconsistencies in the database, such as missing entries or corrupted data.
  Incorrect Configuration: The system configuration may not allow access to certain personnel records based on specific criteria.
  
  Solutions:
  
  Verify Personnel Number: Check if the personnel number entered is correct and exists in the system. You can do this by searching for the personnel number in the relevant HR transaction (e.g., PA20 or PA30).
  Check Status: Ensure that the personnel record is active. If the record is inactive, you may need to reactivate it or create a new record if necessary.
  Review Authorizations: Ensure that the user has the appropriate authorizations to access the personnel record. This may involve checking user roles and permissions in the system.
  Data Consistency Check: Run data consistency checks or reports to identify any issues with the personnel records in the database.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your SAP support team or IT department to investigate further, especially if there are indications of data corruption or configuration issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20 (Display HR Master Data) and PA30 (Maintain HR Master Data) to check personnel records.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide specific guidance or solutions for known problems.
  Documentation: Review SAP documentation related to personnel administration for additional context on how personnel records are managed and accessed.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.