How To Fix 5Y817 - Communication key and phone number are requested

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Y - Error messages for info-type Italian module pools

• Message number: 817

• Message text: Communication key and phone number are requested

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5Y817 - Communication key and phone number are requested ?

  The SAP error message 5Y817 indicates that a communication key and phone number are required for a specific process or transaction. This error typically arises in scenarios where communication details are necessary for the system to proceed, such as when creating or updating a business partner, customer, or vendor record.
  Cause:
  
  Missing Communication Data: The communication key (which could be an identifier for a communication method) and phone number are not provided in the relevant fields.
  Configuration Issues: The system may be configured to require these fields for certain transactions, and they are not being populated correctly.
  User Input Error: The user may have overlooked entering the required information.
  
  Solution:
  
  
  Enter Required Information:
  
  Navigate to the relevant transaction or screen where the error occurred.
  Ensure that you fill in the communication key and phone number fields. These fields are often found in the communication or contact details section of the business partner or customer/vendor master data.
  
  
  
  Check Configuration:
  
  If you are an administrator or have access to configuration settings, check the settings related to communication data requirements. You may need to adjust the configuration to make these fields optional if they are not always necessary.
  
  
  
  Validation:
  
  After entering the required information, validate the data to ensure that it meets the expected format and criteria.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on the transaction you are working with, as there may be additional requirements or steps needed.
  
  
  
  Contact Support:
  
  If the issue persists after entering the required information, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: The error may occur in various transaction codes depending on the context (e.g., creating or updating business partners, customers, or vendors).
  SAP Notes: Check SAP Notes for any updates or patches that may address this error.
  User Roles: Ensure that the user has the appropriate permissions to enter communication data.
  Data Validation: Ensure that the data entered complies with any validation rules set in the system.
  
  By following these steps, you should be able to resolve the error message 5Y817 and proceed with your transaction in SAP.