How To Fix 5Y817 - Communication key and phone number are requested

5Y817 - Overview

• Message type: E = Error

• Message class: 5Y - Error messages for info-type Italian module pools

• Message number: 817

• Message text: Communication key and phone number are requested

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5Y817 - Communication key and phone number are requested ?

  The SAP error message 5Y817 indicates that a communication key and phone number are required for a specific process or transaction. This error typically arises in scenarios where communication details are necessary for the system to proceed, such as when creating or updating a business partner, customer, or vendor record.
  
  Cause:
  
  Missing Communication Data: The communication key (which could be an identifier for a communication method) and phone number are not provided in the relevant fields.
  
  Configuration Issues: The system may be configured to require these fields for certain transactions, and they are not being populated correctly.
  User Input Error: The user may have overlooked entering the required information.
  
  
  Solution:
  
  
  Enter Required Information:
  
  Navigate to the relevant transaction or screen where the error occurred.
  Ensure that you fill in the communication key and phone number fields. These fields are often found in the communication or contact details section of the business partner or customer/vendor master data.
  
  
  
  Check Configuration:
  
  If you