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How To Fix 5U370 - Text for credit group & does not exist (check entry)


SAP Error Message - Details

  • Message type: E = Error

  • Message class: 5U - HR US: Messages

  • Message number: 370

  • Message text: Text for credit group & does not exist (check entry)

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message 5U370 - Text for credit group & does not exist (check entry) ?

    The SAP error message 5U370 indicates that the credit group specified in the system does not exist. This error typically arises when trying to process transactions related to credit management, such as creating or updating customer master data, sales orders, or credit checks.

    Cause:

    1. Non-Existent Credit Group: The credit group you are trying to use has not been defined in the system.
    2. Incorrect Entry: There may be a typo or incorrect entry in the credit group field.
    3. Configuration Issues: The credit group may not have been properly configured in the system settings.

    Solution:

    1. Check Credit Group Configuration:

      • Go to the transaction code OB45 (or navigate through the menu: SPRO > Financial Accounting > Accounts Receivable and Accounts Payable > Credit Management > Define Credit Groups).
      • Verify if the credit group you are trying to use is listed. If it is not, you will need to create it.
    2. Create a New Credit Group:

      • If the credit group does not exist, you can create it in the same configuration area (OB45).
      • Ensure that you provide all necessary details and save the configuration.
    3. Verify Input:

      • Double-check the entry for the credit group in the transaction you are processing. Ensure there are no typos or incorrect values.
    4. Consult Documentation:

      • If you are unsure about the credit groups and their purposes, refer to your organization's documentation or SAP help resources for guidance on how credit groups are used in your specific business context.
    5. User Authorization:

      • Ensure that you have the necessary authorizations to view or modify credit groups. If not, contact your SAP administrator.

    Related Information:

    • Credit Management: This is a critical component in SAP that helps manage customer credit limits and risk. Understanding how credit groups function within this module is essential.
    • Transaction Codes: Familiarize yourself with relevant transaction codes such as FD32 (Change Customer Credit Management) and FD33 (Display Customer Credit Management) for managing customer credit data.
    • SAP Notes: Check SAP Notes for any known issues or updates related to credit management and error messages.

    If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SAP Credit Management.

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