How To Fix 5R309 - & leave is only applicable for children who are Singapore citizens

SAP Error Message - Details

• Message type: E = Error

• Message class: 5R - HR-SG: Messages for HR Module SG, China, Hongkong and Taiwan

• Message number: 309

• Message text: & leave is only applicable for children who are Singapore citizens

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5R309 - & leave is only applicable for children who are Singapore citizens ?

  The SAP error message 5R309 typically relates to issues in the SAP Human Capital Management (HCM) module, particularly concerning leave management and eligibility criteria for leave applications. The specific message "leave is only applicable for children who are Singapore citizens" indicates that there is a restriction in the system regarding the eligibility of dependents for leave benefits based on their citizenship status.
  Cause:
  
  Eligibility Criteria: The system is configured to allow leave benefits only for children who are Singapore citizens. If the dependent (child) is not a Singapore citizen, the system will trigger this error.
  Data Entry Error: There may be incorrect data entered in the employee's dependent information, such as the citizenship status of the child.
  Configuration Settings: The configuration settings in the SAP system may have been set to restrict leave benefits based on citizenship.
  
  Solution:
  
  Verify Dependent Information: Check the employee's dependent records in the SAP system to ensure that the citizenship status of the child is correctly entered. If the child is a Singapore citizen, ensure that this is reflected in the system.
  Update Configuration: If the business rules have changed and you want to allow leave for non-citizen children, you may need to update the configuration settings in the SAP system. This typically requires access to the SAP HCM configuration settings and may involve working with an SAP consultant or system administrator.
  Consult HR Policies: Review the company's HR policies regarding leave eligibility to ensure that the system aligns with current practices. If there is a discrepancy, adjustments may be needed in the system.
  User Training: Ensure that employees and HR personnel are trained on how to correctly enter dependent information and understand the eligibility criteria for leave applications.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates regarding this error message.
  User Manuals: Refer to user manuals or guides specific to your organization's SAP HCM implementation for detailed instructions on managing leave applications and dependent information.
  Support: If the issue persists, consider reaching out to your internal SAP support team or SAP support for further assistance.
  
  By addressing the underlying cause of the error and ensuring that the system configuration aligns with your organization's policies, you can resolve the issue effectively.