How To Fix 5Q399 - Non-assigned notification with Zusy ID &1 already exists in system

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Q - Error Texts for Public Sector

• Message number: 399

• Message text: Non-assigned notification with Zusy ID &1 already exists in system

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5Q399 - Non-assigned notification with Zusy ID &1 already exists in system ?

  The SAP error message 5Q399 indicates that there is a non-assigned notification with a specific Zusy ID (which is a unique identifier) that already exists in the system. This typically occurs in the context of maintenance notifications or service notifications within SAP's Plant Maintenance (PM) or Customer Service (CS) modules.
  Cause:
  
  
  Duplicate Notification: The error usually arises when there is an attempt to create a new notification with a Zusy ID that is already associated with an existing notification. This can happen if:
  
  The user is trying to create a notification that has already been created.
  There is a system or user error that leads to the same notification being submitted multiple times.
  Data synchronization issues, especially in systems that integrate with other applications or databases.
  
  
  
  Data Integrity Issues: Sometimes, data integrity issues can lead to the system not recognizing that a notification is already present.
  
  
  Solution:
  
  
  Check Existing Notifications: 
  
  Use transaction codes like IW21 (Create Notification) or IW22 (Change Notification) to search for existing notifications using the Zusy ID. 
  If you find the notification, you can either modify it or use it as needed instead of creating a new one.
  
  
  
  Review Input Data: 
  
  Ensure that the data being entered is correct and does not inadvertently match an existing notification.
  
  
  
  Consult with IT Support: 
  
  If you are unable to find the existing notification or if you believe this is an error, consult your SAP support team or IT department. They can check the database for inconsistencies or issues.
  
  
  
  System Configuration: 
  
  If this error occurs frequently, it may be worth reviewing the configuration settings in SAP to ensure that notifications are being handled correctly and that there are no issues with the notification creation process.
  
  
  
  Error Logs: 
  
  Check the system logs for any additional error messages or warnings that might provide more context about the issue.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  IW21: Create Notification
  IW22: Change Notification
  IW23: Display Notification
  IW28: Change Multiple Notifications
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide insights into specific bugs or recommended solutions.
  
  
  Documentation: Review SAP documentation related to notifications in the PM or CS modules for best practices on managing notifications.
  
  
  By following these steps, you should be able to resolve the error message 5Q399 and prevent it from occurring in the future.