How To Fix 5N275 - The case manager &1 that you have selected is not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: 5N - HR NL: Error Messages for Infotype Module Pools (NL)

• Message number: 275

• Message text: The case manager &1 that you have selected is not valid

What causes this issue?

The case manager &v1& that you have selected is not valid. Only the case
managers that you call up via the input help are allowed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select a case manager via the input help or check the relevant list and
add a case manager, if necessary, via <DS:SIMG.OHANWP0500>Define Case
manager groups</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5N275 - The case manager &1 that you have selected is not valid ?

  The SAP error message 5N275, which states "The case manager &1 that you have selected is not valid," typically occurs in the context of case management or workflow processes within SAP systems, particularly in modules related to Human Capital Management (HCM) or Customer Relationship Management (CRM).
  Cause:
  
  Invalid Case Manager ID: The case manager ID you are trying to use may not exist in the system or may have been deleted or deactivated.
  Authorization Issues: The user may not have the necessary authorizations to access the selected case manager.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the relevant tables.
  Configuration Issues: The configuration settings for case management may not be set up correctly, leading to the inability to recognize the case manager.
  
  Solution:
  
  Verify Case Manager ID: Check if the case manager ID you are using is valid. You can do this by navigating to the relevant master data or configuration area in SAP to confirm that the ID exists and is active.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the case manager. This may involve checking user roles and permissions in the SAP system.
  Data Consistency Check: Run consistency checks on the relevant data to identify any discrepancies. This may involve checking related tables or using transaction codes that help in data validation.
  Configuration Review: Review the configuration settings for case management to ensure that everything is set up correctly. This may involve consulting with a functional consultant or SAP support.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the case management module you are using.
  
  Related Information:
  
  Transaction Codes: Depending on the module, you may use transaction codes like PPOME (for organizational management) or S_PH0_48000520 (for user authorizations) to check relevant data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.