How To Fix 5N254 - You have changed the case manager; include activity 002

SAP Error Message - Details

• Message type: E = Error

• Message class: 5N - HR NL: Error Messages for Infotype Module Pools (NL)

• Message number: 254

• Message text: You have changed the case manager; include activity 002

What causes this issue?

You have changed the case manager; include activity 002

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use the activity 'Editing Case manager' (002) to indicate that you have
changed the case manager.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5N254 - You have changed the case manager; include activity 002 ?

  The SAP error message 5N254, which states "You have changed the case manager; include activity 002," typically occurs in the context of SAP's case management or workflow processes. This error indicates that there has been a change in the case manager for a particular case, and the system is prompting for additional actions or confirmations related to this change.
  Cause:
  
  Change in Case Manager: The primary cause of this error is that the case manager assigned to a specific case has been changed. This could happen due to a reassignment of responsibilities or roles within the organization.
  Incomplete Workflow Steps: The system may require certain activities to be completed or confirmed when a case manager is changed, and if these activities are not properly addressed, the error will be triggered.
  Authorization Issues: The user attempting to make the change may not have the necessary authorizations to change the case manager or to perform subsequent activities.
  
  Solution:
  
  Review Case Manager Change: Verify the change made to the case manager. Ensure that the new case manager is correctly assigned and that the change is valid.
  Complete Required Activities: Follow the system prompts to complete any required activities associated with the case manager change. This may involve confirming the change or completing specific tasks related to the case.
  Check Authorizations: Ensure that the user has the necessary authorizations to change the case manager and to perform any subsequent activities. If not, consult with your SAP security team to obtain the required permissions.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling case manager changes and related activities.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  Transaction Codes: Familiarize yourself with the transaction codes related to case management in your SAP system, as they may provide insights into managing cases and workflows.
  User Training: Ensure that users involved in case management are adequately trained on the processes and implications of changing case managers.
  
  By following these steps, you should be able to address the error message 5N254 effectively.