How To Fix 5K155 - Error retrieving employee's final pay period information

SAP Error Message - Details

• Message type: E = Error

• Message class: 5K - HR: Messages for Canada

• Message number: 155

• Message text: Error retrieving employee's final pay period information

What causes this issue?

An error occurred when the system attempted to retrieve the final pay
period infomation for the employee from the payroll results cluster RK.

System Response

The system will display an error message and reject the employee from
the current processing.

How to fix this error?

Execute the report RPCLSTRK to display the employee's payroll results
in the cluster RK and review the final pay period information.
If you are able to execute report RPCLSTRK successfully, return to your
previous activity and try again.
If you are not able execute report RPCLSTRK, report this problem to
your System Administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5K155 - Error retrieving employee's final pay period information ?

  The SAP error message 5K155, which states "Error retrieving employee's final pay period information," typically occurs in the context of payroll processing or when trying to access an employee's payroll data. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  
  Missing or Incomplete Data: The employee's payroll data may be incomplete or missing, particularly for the final pay period. This could include missing entries in the payroll results or master data.
  
  
  Incorrect Configuration: There may be issues with the configuration of the payroll schema or the specific payroll area settings that prevent the system from retrieving the necessary information.
  
  
  Authorization Issues: The user attempting to access the information may not have the necessary authorizations to view the employee's payroll data.
  
  
  Technical Issues: There could be underlying technical issues, such as database inconsistencies or problems with the payroll processing program.
  
  
  Employee Status: The employee may have been terminated or is in a status that does not allow for the retrieval of final pay period information.
  
  
  Solutions:
  
  
  Check Employee Data: Verify that the employee's master data and payroll results are complete and accurate. Ensure that all necessary entries for the final pay period are present.
  
  
  Review Payroll Configuration: Check the payroll configuration settings to ensure that they are correctly set up for the employee's payroll area. This includes reviewing the payroll schema and any related settings.
  
  
  Authorization Check: Ensure that the user has the appropriate authorizations to access the payroll data. This may involve checking user roles and permissions in the SAP system.
  
  
  Run Payroll Simulation: If applicable, run a payroll simulation for the employee to see if any errors are generated that could provide more insight into the issue.
  
  
  Consult Technical Support: If the issue persists, it may be necessary to consult with your SAP technical support team or a consultant to investigate any potential technical issues or database inconsistencies.
  
  
  Employee Status Review: Check the employee's status in the system. If the employee has been terminated, ensure that the termination process was completed correctly and that all necessary payroll data has been processed.
  
  
  Related Information:
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  
  
  Documentation: Review SAP documentation related to payroll processing and error handling for additional insights and troubleshooting steps.
  
  
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.