How To Fix 5K156 - ROE Serial No. &1 already issued for the period from &2 to &3

SAP Error Message - Details

• Message type: E = Error

• Message class: 5K - HR: Messages for Canada

• Message number: 156

• Message text: ROE Serial No. &1 already issued for the period from &2 to &3

What causes this issue?

An ROE with serial number <LB>&V1&</> has already been issued for the
employment period from <LB>&V2&</> to <LB>&V3&</>.

System Response

ROE processing for this employee is terminated.
The ROE Workbench resumes processing with the next employee.

How to fix this error?

Via the <LB>ROE History Viewer</>, verify that the specified ROE was
successfully issued for the employee.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5K156 - ROE Serial No. &1 already issued for the period from &2 to &3 ?

  The SAP error message 5K156, which states "ROE Serial No. &1 already issued for the period from &2 to &3," typically occurs in the context of generating Records of Employment (ROE) in Canada. This error indicates that the specified ROE serial number has already been issued for the given period, which prevents the system from issuing a duplicate ROE for the same employee and time frame.
  Cause:
  
  Duplicate ROE Generation: The most common cause of this error is an attempt to generate a second ROE for an employee for a period for which an ROE has already been issued.
  Incorrect Data Entry: There may be a mistake in the data entry, such as incorrect dates or serial numbers being referenced.
  System Configuration Issues: There could be issues with how the system is configured to handle ROEs, leading to conflicts in serial number assignments.
  
  Solution:
  
  Verify Existing ROE: Check the existing ROEs for the employee in question to confirm that an ROE has indeed been issued for the specified period. This can usually be done through the relevant SAP transaction codes (e.g., PA20 or PA30).
  Use Correct Serial Number: If you need to issue a new ROE, ensure that you are using a different serial number or that the previous ROE is voided or corrected if it was issued in error.
  Adjust Dates: If the dates for the new ROE are overlapping with an existing one, adjust the dates accordingly to avoid conflicts.
  Consult with Payroll Team: If you are unsure about the status of the ROE or how to proceed, consult with your payroll or HR team for guidance.
  SAP Notes and Support: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps. If necessary, contact SAP support for assistance.
  
  Related Information:
  
  ROE Process: The ROE is a critical document in Canada that employers must issue when an employee stops working. It is used to determine eligibility for Employment Insurance (EI) benefits.
  SAP Modules: This error is typically encountered in the SAP Human Capital Management (HCM) module, particularly in the payroll processing area.
  Documentation: Ensure that you have the latest documentation and guidelines from the Canada Revenue Agency (CRA) regarding ROE issuance to ensure compliance.
  
  By following these steps, you should be able to resolve the error and proceed with the necessary payroll processing.