How To Fix 5I803 - GCERTS job exists that does not have a status of Finished

SAP Error Message - Details

• Message type: E = Error

• Message class: 5I - HR-PA: Reserved for International Version (Australia)

• Message number: 803

• Message text: GCERTS job exists that does not have a status of Finished

What causes this issue?

A job session has previously been created by the group certificates
program that has not been successfully completed. For example, a job
session called GCERTS exists that does not have a status of
<ZK>Finished</>.

System Response

Duplicate <ZK>Payment Summary</> infotype (0626) records will be
created for any employee who is processed in both the incompleted and
newly created job sessions.

How to fix this error?

Wait until the incompleted job session has been completed with a status
of <ZK>Finished</> before running the group certificate program, or
investigate the incompleted job for errors.
Alternatively, the above scenario will not arise if the employees
selected for the group certificate program do not exist within the
incompleted job session.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5I803 - GCERTS job exists that does not have a status of Finished ?

  The SAP error message 5I803 indicates that there is a job in the system (specifically a GCERTS job) that exists but does not have a status of "Finished." This can occur in various scenarios, often related to job scheduling and processing within the SAP system.
  Cause:
  
  Job Stuck in Processing: The job may be currently running or stuck in a processing state due to various reasons, such as resource contention, system performance issues, or deadlocks.
  Job Failed: The job may have encountered an error during execution and did not complete successfully, leading to it not being marked as finished.
  Job Scheduling Issues: There may be issues with the job scheduling configuration or dependencies that prevent the job from completing.
  Database Locks: The job might be waiting for a database lock to be released, which can prevent it from finishing.
  
  Solution:
  
  Check Job Status: Use transaction code SM37 to check the status of the job. Look for any jobs that are currently running or have failed.
  Analyze Job Logs: Review the job logs for any error messages or warnings that can provide insight into why the job is not finishing. This can help identify if there was a specific error during execution.
  Terminate or Restart Job: If the job is stuck, you may need to terminate it. You can do this from the job overview in SM37. After terminating, you can attempt to restart the job if necessary.
  Check System Performance: Monitor system performance and resource usage to ensure that there are no bottlenecks affecting job processing.
  Review Dependencies: If the job has dependencies on other jobs or processes, ensure that those are completed successfully before the GCERTS job can finish.
  Consult Basis Team: If the issue persists, it may be necessary to involve your SAP Basis team to investigate further, especially if there are underlying system issues or configuration problems.
  
  Related Information:
  
  Transaction Codes: 
  
  SM37: Job Monitoring
  SM21: System Log
  ST22: Dump Analysis
  SM12: Lock Entries
  
  
  Documentation: Refer to SAP Notes and documentation related to job scheduling and monitoring for additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the GCERTS job not having a status of "Finished."