5G831 - Key & locked by the same user

SAP Error Message - Details

• Message type: E = Error

• Message class: 5G - HR: Messages for Britain

• Message number: 831

• Message text: Key & locked by the same user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5G831 - Key & locked by the same user ?

  The SAP error message 5G831 indicates that a key (usually a record in a database table) is locked by the same user who is trying to access it. This typically occurs in scenarios where a user is attempting to perform an operation on a record that they already have locked, often due to a previous transaction that has not been completed or released.
  Cause:
  
  Unfinished Transactions: The user may have initiated a transaction that has not been completed, leaving the record in a locked state.
  Multiple Sessions: The user might have multiple sessions open and is trying to access the same record in different sessions.
  Long-running Processes: A long-running process may have locked the record, and the user is trying to access it again.
  Programmatic Locks: Custom programs or transactions that explicitly lock records may not be releasing them properly.
  
  Solution:
  
  Complete or Cancel the Transaction: If you have an open session where the record is locked, complete the transaction or cancel it if it is no longer needed.
  Log Off and Log Back In: Sometimes, simply logging off and back into the system can release the lock.
  Check for Open Sessions: Use transaction SM04 to check for open sessions and see if you have multiple sessions running. If so, close the unnecessary ones.
  Use Transaction SM12: This transaction allows you to view and delete locks. You can check for locks held by your user ID and release them if necessary. However, be cautious when deleting locks, as this can affect other users or processes.
  Contact Your Administrator: If you are unable to resolve the issue, it may be necessary to contact your SAP system administrator for assistance. They can investigate further and determine if there are underlying issues causing the locks.
  
  Related Information:
  
  Transaction Codes:
  
  SM04: User sessions overview.
  SM12: Lock entries overview.
  SM21: System log for checking errors and warnings.
  
  
  Best Practices:
  
  Avoid opening multiple sessions for the same transaction.
  Ensure that transactions are completed properly to avoid leaving records locked.
  Regularly monitor and manage locks in the system to prevent bottlenecks.
  
  
  
  By following these steps, you should be able to resolve the 5G831 error and understand the underlying causes of record locking in SAP.