How To Fix 5G678 - Enter additional text for reason of issue "others"

SAP Error Message - Details

• Message type: E = Error

• Message class: 5G - HR: Messages for Britain

• Message number: 678

• Message text: Enter additional text for reason of issue "others"

What causes this issue?

When issuing a Certificate of Payments for the reason 'Others', you
should also provide a brief explanation as to why this was done.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5G678 - Enter additional text for reason of issue "others" ?

  The SAP error message 5G678, which prompts the user to "Enter additional text for reason of issue 'others'," typically occurs in the context of inventory management or logistics processes where a user is required to provide more detailed information regarding a specific issue or transaction.
  Cause:
  This error message is triggered when a user selects the reason for an issue as "others" but does not provide the necessary additional text to clarify the reason. The system requires this additional information to ensure that the issue is properly documented and can be addressed appropriately.
  Solution:
  To resolve this error, follow these steps:
  
  
  Identify the Transaction: Determine the specific transaction or process where the error occurred (e.g., goods issue, stock transfer, etc.).
  
  
  Select the Reason: When you select "others" as the reason for the issue, look for a field or prompt that requests additional text or comments.
  
  
  Enter Additional Text: Provide a clear and concise explanation of the issue in the text field. This could include details such as the nature of the problem, the items involved, or any other relevant information.
  
  
  Save the Transaction: After entering the additional text, attempt to save or process the transaction again.
  
  
  Check for Other Errors: If the error persists, review the entire transaction for any other missing information or errors that may need to be addressed.
  
  
  Related Information:
  
  
  User Permissions: Ensure that you have the necessary permissions to enter additional text in the transaction. If you do not have the required access, contact your SAP administrator.
  
  
  Documentation: Refer to your organization's SAP documentation or user manuals for specific guidelines on entering reasons for issues and the required fields.
  
  
  Training: If you frequently encounter this error, consider seeking additional training on the relevant SAP modules to better understand the data entry requirements.
  
  
  SAP Notes: Check SAP's support portal for any notes or updates related to this error message, as there may be patches or updates that address specific issues.
  
  
  By following these steps, you should be able to resolve the error and proceed with your transaction in SAP.