How To Fix 5G398 - Employee is not returnable as does not have any payments in the period

SAP Error Message - Details

• Message type: E = Error

• Message class: 5G - HR: Messages for Britain

• Message number: 398

• Message text: Employee is not returnable as does not have any payments in the period

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5G398 - Employee is not returnable as does not have any payments in the period ?

  The SAP error message 5G398, which states "Employee is not returnable as does not have any payments in the period," typically occurs in the context of payroll processing or reporting in SAP HR (Human Resources) modules. This error indicates that the system cannot process a return (such as a payroll report or a tax return) for an employee because there are no payment records for that employee in the specified period.
  Cause:
  
  No Payments Made: The employee in question has not received any payments (e.g., salary, bonuses, etc.) during the specified payroll period.
  Incorrect Period Selection: The period selected for the report or return may not align with the employee's payment records.
  Employee Status: The employee may be inactive or on leave without pay, which could result in no payments being processed.
  Data Entry Errors: There may be errors in the employee's master data or payroll data that prevent payments from being recorded.
  
  Solution:
  
  Verify Payment Records: Check the employee's payment history for the specified period to confirm whether any payments were made. This can be done through transaction codes like PA20 (Display HR Master Data) or PC_PAYRESULT (Display Payroll Results).
  Adjust Period: If the selected period is incorrect, adjust it to a period where the employee did receive payments.
  Check Employee Status: Ensure that the employee is active and eligible for payroll processing. If the employee is on leave or inactive, consider whether they should be included in the report.
  Review Payroll Processing: If payments should have been made but were not, review the payroll processing for errors. Ensure that the payroll run was completed successfully and that there were no issues with the employee's payroll results.
  Consult with HR/Payroll Team: If you are unable to resolve the issue, consult with your HR or payroll team for further investigation. They may have additional insights or access to more detailed reports.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20 (Display HR Master Data), PA30 (Maintain HR Master Data), and PC_PAYRESULT (Display Payroll Results) for troubleshooting.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  Documentation: Review SAP documentation related to payroll processing and reporting to ensure compliance with the necessary procedures.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.