How To Fix 5F801 - Cannot retrieve contact information for this employee

SAP Error Message - Details

• Message type: E = Error

• Message class: 5F - HR F: Error Messages (France)

• Message number: 801

• Message text: Cannot retrieve contact information for this employee

What causes this issue?

Unable to retrieve the contact data for this employee.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check. If applicable, correct the settings of your roles and contacts in
the customizing steps of
<DS:SIMG.PAY_FR_EDI_ROLECONTC>Roles and contacts</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5F801 - Cannot retrieve contact information for this employee ?

  The SAP error message "5F801 Cannot retrieve contact information for this employee" typically indicates that the system is unable to access or find the contact details associated with a specific employee record. This can occur for several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing Data: The employee's contact information may not be maintained in the system. This could be due to incomplete data entry during the employee's onboarding process.
  Data Corruption: There may be issues with the database or data corruption that prevents the system from retrieving the contact information.
  Authorization Issues: The user may not have the necessary permissions to view the contact information for the employee.
  Configuration Issues: There may be configuration problems in the SAP system that affect how employee data is retrieved.
  Employee Status: The employee may be inactive or terminated, which could affect the visibility of their contact information.
  
  Solutions:
  
  Check Employee Data: Verify that the employee's contact information is correctly entered in the system. This can be done by navigating to the employee's master data record (e.g., using transaction code PA20 or PA30).
  Data Maintenance: If the contact information is missing, update the employee's record with the necessary details, such as phone number, email address, etc.
  Authorization Check: Ensure that the user has the appropriate authorizations to access employee contact information. This may involve checking roles and permissions in the SAP system.
  System Configuration: Review the configuration settings related to employee data retrieval. This may require assistance from an SAP Basis or HR consultant.
  Check Employee Status: Confirm the current status of the employee in the system. If the employee is inactive or terminated, check if the system is configured to allow access to their data.
  Database Integrity: If data corruption is suspected, it may be necessary to run database integrity checks or consult with your IT department to resolve any underlying issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20 (Display HR Master Data) and PA30 (Maintain HR Master Data) for checking and updating employee records.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  User Documentation: Refer to SAP user manuals or help documentation for guidance on managing employee data and troubleshooting common issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.