How To Fix 5F801 - Cannot retrieve contact information for this employee

5F801 - Overview

• Message type: E = Error

• Message class: 5F - HR F: Error Messages (France)

• Message number: 801

• Message text: Cannot retrieve contact information for this employee

What causes this issue?

Unable to retrieve the contact data for this employee.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check. If applicable, correct the settings of your roles and contacts in
the customizing steps of
<DS:SIMG.PAY_FR_EDI_ROLECONTC>Roles and contacts</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5F801 - Cannot retrieve contact information for this employee ?

  The SAP error message "5F801 Cannot retrieve contact information for this employee" typically indicates that the system is unable to access or find the contact details associated with a specific employee record. This can occur for several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing Data: The employee's contact information may not be maintained in the system. This could be due to incomplete data entry during the employee's onboarding process.
  Data Corruption: There may be issues with the database or data corruption that prevents the system from retrieving the contact information.
  Authorization Issues: The user may not have the necessary permissions to view the contact information for the employee.
  
  Configuration Issues: There may be configuration problems in the SAP system that affect how employee data is retrieved.
  Employee Status: The employee may be inactive or terminated, which could affect the visibility of their contact information.
  
  Solutions:
  
  Check Employee Data: Verify that the