How To Fix 5F753 - A supplementary CSS already exists in the history for &1 of &2 to &3

SAP Error Message - Details

• Message type: E = Error

• Message class: 5F - HR F: Error Messages (France)

• Message number: 753

• Message text: A supplementary CSS already exists in the history for &1 of &2 to &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5F753 - A supplementary CSS already exists in the history for &1 of &2 to &3 ?

  The SAP error message 5F753 indicates that there is an issue with the creation of a supplementary Customer Service Solution (CSS) because a supplementary CSS already exists in the history for the specified object. This typically occurs in the context of SAP Customer Service (CS) or SAP Customer Relationship Management (CRM) when trying to create a new CSS for a service order, notification, or similar object.
  Cause:
  The error is triggered when:
  
  You attempt to create a new supplementary CSS for an object (like a service order or notification) that already has an existing supplementary CSS recorded in the system.
  The system enforces a rule that only one supplementary CSS can exist for a given object at any time.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing CSS Records:
  
  Navigate to the relevant transaction (e.g., service order or notification) and check the history or logs to see if a supplementary CSS already exists for the specified object.
  You can use transaction codes like IW33 (for service orders) or IW28 (for notifications) to view the details.
  
  
  
  Review the Supplementary CSS:
  
  If a supplementary CSS already exists, review its details to determine if it needs to be updated or if a new one is indeed necessary.
  If the existing CSS is outdated or incorrect, consider updating it instead of creating a new one.
  
  
  
  Delete or Archive Existing CSS:
  
  If the existing supplementary CSS is no longer needed, you may have the option to delete or archive it, depending on your organization's policies and the system configuration.
  Ensure that you have the necessary authorizations to perform these actions.
  
  
  
  Consult Documentation or Support:
  
  If you are unsure about the existing CSS or how to proceed, consult your organization's SAP documentation or reach out to your SAP support team for assistance.
  
  
  
  System Configuration:
  
  In some cases, the error may be related to system configuration settings. If you have access to system configuration, check if there are any settings that govern the creation of supplementary CSS records.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing service orders and notifications, such as IW31, IW32, IW33, IW21, IW22, and IW28.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for relevant notes.
  User Authorizations: Ensure that you have the necessary authorizations to view and modify CSS records in the system.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.