How To Fix 5C697 - Account was not deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: 5C - HR: Messages for Switzerland

• Message number: 697

• Message text: Account was not deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5C697 - Account was not deleted ?

  The SAP error message 5C697, which states "Account was not deleted," typically occurs when there is an attempt to delete a financial account (such as a G/L account, customer account, or vendor account) that cannot be deleted due to certain constraints or conditions. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Open Transactions: The account may have open transactions or balances that prevent deletion.
  Dependencies: The account might be linked to other entities (e.g., postings, documents) that need to be cleared or deleted first.
  Authorization Issues: The user may not have the necessary permissions to delete the account.
  Account Type Restrictions: Certain account types (like reconciliation accounts) cannot be deleted if they are still in use.
  Configuration Settings: System settings or configurations may restrict the deletion of accounts.
  
  Solutions:
  
  Check for Open Transactions: Review the account for any open transactions or balances. Clear or post any outstanding items before attempting to delete the account.
  Review Dependencies: Ensure that there are no dependent objects or postings associated with the account. This may involve checking related documents or transactions.
  Authorization Check: Verify that the user has the necessary authorizations to delete the account. This may require coordination with a system administrator.
  Account Type Review: Confirm that the account type allows for deletion. If it is a reconciliation account or has specific restrictions, consider alternative actions (like blocking the account instead).
  Consult Configuration: If applicable, review the configuration settings in the SAP system that may prevent account deletion. This may involve consulting with a functional consultant or system administrator.
  
  Related Information:
  
  Blocking Accounts: If deletion is not possible, consider blocking the account instead. This will prevent further postings while retaining the account for historical purposes.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FS00: For G/L account master data maintenance.
  FD02: For customer master data maintenance.
  FK02: For vendor master data maintenance.
  
  
  Documentation: Review SAP documentation or help resources for more detailed information on account management and deletion processes.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant for further assistance.