How To Fix 5C697 - Account was not deleted

5C697 - Overview

• Message type: E = Error

• Message class: 5C - HR: Messages for Switzerland

• Message number: 697

• Message text: Account was not deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5C697 - Account was not deleted ?

  The SAP error message 5C697, which states "Account was not deleted," typically occurs when there is an attempt to delete a financial account (such as a G/L account, customer account, or vendor account) that cannot be deleted due to certain constraints or conditions. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Open Transactions: The account may have open transactions or balances that prevent deletion.
  Dependencies: The account might be linked to other entities (e.g., postings, documents) that need to be cleared or deleted first.
  Authorization Issues: The user may not have the necessary permissions to delete the account.
  Account Type Restrictions: Certain account types (like reconciliation accounts) cannot be deleted if they are still in use.
  Configuration Settings: System settings or configurations may restrict the deletion of accounts.
  
  Solutions:
  
  Check for Open Transactions: Review the account for any open transactions or balances. Clear or post any outstanding items before attempting to delete