How To Fix 5C604 - Error when creating the new account.

SAP Error Message - Details

• Message type: E = Error

• Message class: 5C - HR: Messages for Switzerland

• Message number: 604

• Message text: Error when creating the new account.

What causes this issue?

The data bank operation, that should generate an entry in the account
directory could not be successfully carried out.

System Response

The account was not created.

How to fix this error?

Try to create the account again. If necessary, inform your system
administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5C604 - Error when creating the new account. ?

  The SAP error message 5C604 typically occurs when there is an issue related to the creation of a new account in the system. This error can arise due to various reasons, including configuration issues, missing data, or authorization problems. Here’s a breakdown of the potential causes, solutions, and related information:
  Causes of Error 5C604
  
  
  Missing Required Fields: The account creation process may require certain mandatory fields that have not been filled out.
  
  
  Invalid Data: The data entered may not conform to the expected formats or values, such as incorrect account types or invalid characters.
  
  
  Authorization Issues: The user attempting to create the account may not have the necessary permissions to perform this action.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that are preventing the account from being created, such as settings related to account groups or number ranges.
  
  
  Duplicate Accounts: An attempt to create an account that already exists in the system can also trigger this error.
  
  
  Solutions to Error 5C604
  
  
  Check Required Fields: Ensure that all mandatory fields are filled out correctly. Review the account creation form for any highlighted fields or error messages.
  
  
  Validate Data: Double-check the data being entered for correctness. Ensure that account types, currency codes, and other fields conform to the expected formats.
  
  
  Review Authorizations: Verify that the user has the necessary authorizations to create accounts. This may involve checking user roles and permissions in the SAP system.
  
  
  Configuration Review: Consult with your SAP administrator to review the configuration settings related to account creation. This may include checking account groups, number ranges, and other relevant settings.
  
  
  Check for Duplicates: Search the system to see if the account already exists. If it does, you may need to update the existing account instead of creating a new one.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error.
  
  
  Related Information
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on account creation processes and requirements.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Technical Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the error message and any relevant details about the steps leading to the error.
  
  By following these steps, you should be able to identify the cause of the 5C604 error and implement a suitable solution.