How To Fix 5C397 - Problem with completion/release reported by user (&1,&2,&3)

SAP Error Message - Details

• Message type: E = Error

• Message class: 5C - HR: Messages for Switzerland

• Message number: 397

• Message text: Problem with completion/release reported by user (&1,&2,&3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5C397 - Problem with completion/release reported by user (&1,&2,&3) ?

  The SAP error message 5C397, which states "Problem with completion/release reported by user (&1,&2,&3)," typically indicates an issue related to the completion or release of a process or transaction in the SAP system. This error can occur in various contexts, such as during the processing of production orders, maintenance orders, or other transactional processes.
  Possible Causes:
  
  User Authorization Issues: The user may not have the necessary authorizations to complete or release the transaction.
  Data Inconsistencies: There may be inconsistencies in the data related to the order or transaction, such as missing or incorrect entries.
  System Configuration: Incorrect configuration settings in the SAP system can lead to issues with the completion or release process.
  Dependencies on Other Processes: The transaction may depend on the completion of other processes or transactions that have not been completed.
  Technical Errors: There could be underlying technical issues, such as database locks or system performance problems.
  
  Solutions:
  
  Check User Authorizations: Ensure that the user has the necessary permissions to perform the completion or release action. This may involve checking roles and authorizations in the user profile.
  Review Data Entries: Verify that all required data for the transaction is complete and correct. Look for any missing or incorrect entries that may be causing the issue.
  Consult Configuration Settings: Review the configuration settings related to the process in question. Ensure that they are set up correctly according to business requirements.
  Check Dependencies: Investigate if there are any other processes that need to be completed before the current transaction can be finalized. Resolve any outstanding dependencies.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues, such as database locks or performance problems.
  
  Related Information:
  
  Transaction Codes: Depending on the context of the error, you may want to check specific transaction codes related to the process (e.g., CO02 for production orders, IW32 for maintenance orders).
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Logs and Traces: Review system logs and traces (e.g., ST22 for dumps, SM21 for system logs) to gather more information about the error and its context.
  
  If the problem continues after following these steps, it may be beneficial to escalate the issue to SAP support for further assistance.