How To Fix 5C368 - The recipient has confirmed an error (soap fault)

SAP Error Message - Details

• Message type: E = Error

• Message class: 5C - HR: Messages for Switzerland

• Message number: 368

• Message text: The recipient has confirmed an error (soap fault)

What causes this issue?

The recipient responded to your query with an error message (SOAP
fault).
Most technical errors are responded to with a SOAP fault. This includes
problems with transfer, decoding, or validation of a document that is
not well formed. The SOAP fault transports error information within a
SOAP message and comprises the following elements:
FaultCode element # Enables the fault to be classified
FaultString element # Contains an explanation for the fault that can be
read by users
FaultActor element # Describes the part of the SOAP process where the
error occurred
Detail element # Additional information on fault

System Response

The B2A process is stopped. Your query (submitting the wage notification
or querying the status) cannot be performed successfully.

How to fix this error?

Read the following error messages for the individual elements of the
error message. They contain any additional information on the cause of
error and its correction.
If required, perform an interoperability check (go to the corresponding
status) to exclude a problem with the content of the sent message.
If the problems are with the connection, contact the system
administrator or check with the recipient whether there are (known)
problems there with the ability to receive.
If the problems are with the content of the wage notification, depending
on the type of problem, you have the following options:
Correct master data or payroll results, end the current process by
setting an error status, and generate a new corrected wage notification
with the data extractor (report 'RPLELMC0').
If XML was generated incorrectly, send a customer message to SAP.

Procedure for System Administrators

The corresponding XML message can be downloaded via the display function
of the B2A manager and analyzed. For more information, see the message
monitor (transaction 'SXMB_MONI') of the connected PI. The problem could
also be with the recipient.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5C368 - The recipient has confirmed an error (soap fault) ?

  The SAP error message 5C368, which states "The recipient has confirmed an error (SOAP fault)," typically occurs in the context of SAP systems that are using web services for communication. This error indicates that the recipient of a SOAP message has encountered an issue and has sent back a fault message indicating the nature of the error.
  Causes:
  
  Incorrect SOAP Request: The SOAP request sent to the recipient may be malformed or contain invalid data.
  Service Unavailability: The web service you are trying to reach may be down or not reachable due to network issues.
  Authentication Issues: There may be problems with authentication or authorization, such as invalid credentials or insufficient permissions.
  Data Validation Errors: The data being sent may not meet the validation criteria expected by the recipient service.
  Configuration Issues: There may be misconfigurations in the service endpoint or in the SAP system's settings.
  
  Solutions:
  
  Check SOAP Request: Review the SOAP request being sent to ensure it is correctly formatted and contains valid data. Use tools like SOAP UI to test the request independently.
  Review Error Details: If the recipient service provides a detailed error message in the SOAP fault response, analyze it to understand the specific issue.
  Service Availability: Verify that the recipient service is up and running. Check network connectivity and service status.
  Authentication and Authorization: Ensure that the credentials used for the web service call are correct and that the user has the necessary permissions.
  Data Validation: Validate the data being sent to ensure it meets the expected format and constraints of the recipient service.
  Configuration Review: Check the configuration settings in the SAP system related to the web service, including endpoint URLs, authentication methods, and any required headers.
  
  Related Information:
  
  SOAP Fault Structure: Familiarize yourself with the structure of SOAP faults, which typically include a fault code, fault string, and optional detail element that provides more information about the error.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide guidance on troubleshooting.
  Logs and Traces: Enable logging and tracing in your SAP system to capture more detailed information about the error when it occurs. This can help in diagnosing the root cause.
  Web Service Documentation: Refer to the documentation of the web service you are trying to call for any specific requirements or constraints that need to be adhered to.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.