How To Fix 5C178 - The employee's age can not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: 5C - HR: Messages for Switzerland

• Message number: 178

• Message text: The employee's age can not be determined

What causes this issue?

The employee's age could not be determined, as no record for
<zh>Personal Data</> infotype (0002) could be read.

System Response

The text symbols belonging to age remain blank.

How to fix this error?

Check the employee's master data. If required, change the key date for
the report run.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5C178 - The employee's age can not be determined ?

  The SAP error message 5C178, "The employee's age cannot be determined," typically occurs in the context of personnel administration or payroll processing when the system is unable to calculate an employee's age based on the provided date of birth. This can happen for several reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  Missing Date of Birth: The employee's date of birth may not be entered in the system.
  Incorrect Date Format: The date of birth may be entered in an incorrect format, leading to parsing issues.
  Future Date of Birth: If the date of birth is set in the future, the system cannot calculate the age.
  Data Inconsistencies: There may be inconsistencies or errors in the employee master data.
  System Configuration Issues: There could be configuration issues in the SAP system that affect how employee data is processed.
  
  Solutions:
  
  
  Check Employee Master Data:
  
  Navigate to the employee's master data (transaction code PA30).
  Verify that the date of birth is correctly entered and is in the correct format (usually DD.MM.YYYY).
  Ensure that the date of birth is not set in the future.
  
  
  
  Correct Data Entry:
  
  If the date of birth is missing or incorrect, update it with the correct information.
  Make sure to save the changes.
  
  
  
  Review Configuration Settings:
  
  If the issue persists, check the configuration settings related to personnel administration and payroll to ensure that they are set up correctly.
  
  
  
  Run Consistency Checks:
  
  Use transaction codes like PA03 or PA40 to run consistency checks on employee data to identify any discrepancies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on handling employee data.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), PA40 (Personnel Actions), and PA03 (Maintain HR Master Data Infotypes).
  User Roles: Ensure that you have the necessary permissions to view and edit employee master data.
  Testing: After making corrections, test the payroll or personnel action again to ensure that the error is resolved.
  
  By following these steps, you should be able to identify and resolve the issue related to the SAP error message 5C178.