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Message type: E = Error
Message class: 5A - Basis Personnel Management
Message number: 399
Message text: Enter an Internet mail address
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5A399
- Enter an Internet mail address ?The SAP error message 5A399 ("Enter an Internet mail address") typically occurs when a user attempts to send an email from within the SAP system, but the required email address field is either empty or incorrectly formatted. This error is often encountered in transactions or processes that involve sending notifications, alerts, or reports via email.
Cause:
- Missing Email Address: The most common cause is that the email address field is left blank.
- Invalid Email Format: The email address provided does not conform to standard email formatting rules (e.g., missing "@" symbol, invalid characters).
- User Profile Issues: The user profile may not have a valid email address set up in the SAP system.
- Configuration Issues: There may be issues with the configuration of the SAPconnect (SCOT) settings, which handle email communication.
Solution:
- Check Email Address: Ensure that the email address is entered correctly in the relevant field. It should follow the standard format (e.g., user@example.com).
- User Profile: Verify that the user profile has a valid email address assigned. You can check this in transaction SU01 (User Maintenance) under the "Address" tab.
- SAPconnect Configuration: If the email address is correct, check the SAPconnect configuration in transaction SCOT. Ensure that the email settings are properly configured and that the SMTP server is reachable.
- Testing: After making changes, test the email functionality by sending a test email to ensure that the issue is resolved.
Related Information:
If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or refer to SAP support for further assistance.
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