How To Fix 50558 - Transaction call failed, CIC BDC folder '&1' faulty

SAP Error Message - Details

• Message type: E = Error

• Message class: 50 - Messages in Package EEOB

• Message number: 558

• Message text: Transaction call failed, CIC BDC folder '&1' faulty

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 50558 - Transaction call failed, CIC BDC folder '&1' faulty ?

  The SAP error message 50558, which states "Transaction call failed, CIC BDC folder '&1' faulty," typically occurs in the context of using the Customer Interaction Center (CIC) and Business Data Communication (BDC) in SAP. This error indicates that there is an issue with the specified BDC folder, which is used for processing transactions in the CIC environment.
  Cause:
  
  Faulty BDC Folder: The specified BDC folder may be corrupted or not properly configured.
  Missing or Incorrect Configuration: The BDC folder may not exist, or there may be issues with its configuration settings.
  Authorization Issues: The user may not have the necessary authorizations to access or use the specified BDC folder.
  System Issues: There could be underlying system issues, such as database inconsistencies or problems with the CIC setup.
  
  Solution:
  
  
  Check BDC Folder Configuration:
  
  Verify that the BDC folder specified in the error message exists and is correctly configured.
  Use transaction codes like CIC0 or CIC1 to check the configuration of the BDC folder.
  
  
  
  Recreate or Repair the BDC Folder:
  
  If the folder is corrupted, consider recreating it or restoring it from a backup if available.
  
  
  
  Check Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the BDC folder. This can be checked in transaction SU53 or by consulting with your security team.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CIC0 (CIC Configuration) and CIC1 (CIC Folder Management).
  Documentation: Review SAP documentation related to the Customer Interaction Center and BDC processing for best practices and troubleshooting tips.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the error message 50558 in your SAP environment.