How To Fix 50131 - Front office: Invalid reentry in step &1

SAP Error Message - Details

• Message type: E = Error

• Message class: 50 - Messages in Package EEOB

• Message number: 131

• Message text: Front office: Invalid reentry in step &1

What causes this issue?

A process step was called up a second time in the course of processing,
despite it being indicated with an attribute that prohibits renewed
processing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the Customizing settings for the front office.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 50131 - Front office: Invalid reentry in step &1 ?

  The SAP error message 50131, which states "Front office: Invalid reentry in step &1," typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with the front office processes. This error indicates that there is an issue with the workflow or process flow, where the system is not allowing a reentry into a specific step that is not designed to be re-entered.
  Causes:
  
  Workflow Configuration: The workflow may be configured in such a way that it does not allow reentry into a specific step. This could be due to the design of the process or the settings in the workflow configuration.
  Process Logic: The business logic defined in the process may restrict reentry to prevent inconsistencies or errors in data processing.
  User Actions: The user may have attempted to navigate back to a previous step in a way that is not permitted by the workflow design.
  System Bugs: There may be bugs or issues in the specific version of SAP CRM being used that could lead to this error.
  
  Solutions:
  
  Review Workflow Configuration: Check the workflow configuration to ensure that the steps are set up correctly and that reentry is allowed where necessary. Adjust the workflow if needed.
  Check Process Logic: Review the business process logic to understand why reentry is restricted. If reentry is necessary, consider modifying the logic to allow it.
  User Training: Ensure that users are trained on the correct navigation and usage of the front office processes to avoid invalid reentry attempts.
  Debugging: If you have access to the development environment, you can debug the workflow to identify the exact point of failure and understand why the reentry is being rejected.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of SAP CRM you are using for any known issues or patches that may address this error.
  Contact SAP Support: If the issue persists and cannot be resolved through configuration or user training, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or fixes related to this error message.
  Transaction Codes: Familiarize yourself with transaction codes related to workflow management in SAP CRM, such as SWDD (Workflow Builder) and SWI1 (Work Item Selection).
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the SAP error message 50131.