How To Fix >5807 - Select only one field: 'Replacement return' or 'Supplementary return'

SAP Error Message - Details

• Message type: E = Error

• Message class: >5 -

• Message number: 807

• Message text: Select only one field: 'Replacement return' or 'Supplementary return'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >5807 - Select only one field: 'Replacement return' or 'Supplementary return' ?

  The SAP error message 5807 ("Select only one field: 'Replacement return' or 'Supplementary return'") typically occurs in the context of processing returns or adjustments in SAP, particularly in modules related to logistics or sales and distribution (SD). This error indicates that the system expects the user to select only one of the two options: "Replacement return" or "Supplementary return," but both options have been selected or none have been selected.
  Cause:
  
  Multiple Selections: The user may have inadvertently selected both the "Replacement return" and "Supplementary return" options in the return processing screen.
  No Selection: The user may not have selected either option, leading to ambiguity in the processing logic.
  Configuration Issues: There may be issues in the configuration of the return process in SAP that are causing the system to misinterpret the selections.
  
  Solution:
  
  Review Selections: Go back to the return processing screen and ensure that only one of the options is selected. If you need to process a replacement return, select that option and deselect the supplementary return, or vice versa.
  Check for Defaults: Sometimes, default settings in the user profile or transaction settings may cause both options to be pre-selected. Check your user settings or transaction defaults.
  Consult Documentation: Refer to the SAP documentation or help files related to the specific transaction you are using to understand the expected behavior and options.
  Configuration Review: If the issue persists, consult with your SAP administrator or a functional consultant to review the configuration settings related to returns processing. They may need to adjust settings to ensure that the system behaves as expected.
  Testing: After making changes, conduct tests to ensure that the error does not reoccur and that the return processing works as intended.
  
  Related Information:
  
  Transaction Codes: The error may occur in various transaction codes related to returns, such as VA01 (Create Sales Order), VA02 (Change Sales Order), or specific return processing transactions.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its system with notes that address specific error messages.
  User Training: Ensure that users are trained on the correct procedures for processing returns to minimize the occurrence of this error.
  
  If you continue to experience issues after following these steps, it may be beneficial to reach out to SAP support or your internal IT team for further assistance.