How To Fix 42798 - The WORD editor should start now.


SAP Error Message - Details

  • Message type: E = Error

  • Message class: 42 - Information Workbench

  • Message number: 798

  • Message text: The WORD editor should start now.

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message 42798 - The WORD editor should start now. ?

    The SAP error message 42798, which states "The WORD editor should start now," typically occurs when there is an issue with the integration between SAP and Microsoft Word. This error can arise in various scenarios, such as when trying to create or edit documents using the SAPscript or Smart Forms functionalities that rely on Word for editing.

    Causes:

    1. Microsoft Word Not Installed: The most common cause is that Microsoft Word is not installed on the machine where the SAP GUI is running.
    2. Incorrect Configuration: The integration settings between SAP and Microsoft Word may not be configured correctly.
    3. File Association Issues: There may be issues with file associations in the operating system, preventing Word from opening the document.
    4. Version Compatibility: There may be compatibility issues between the version of SAP and the version of Microsoft Word being used.
    5. Missing Add-ins: Required SAP add-ins for Word may not be installed or enabled.

    Solutions:

    1. Check Microsoft Word Installation: Ensure that Microsoft Word is installed on your machine. If it is not, install it.
    2. Verify Configuration:
      • Go to the SAP GUI settings and check the configuration for the Word editor.
      • Ensure that the path to the Word executable is correctly set in the SAP settings.
    3. File Associations:
      • Check the file associations in your operating system to ensure that .doc and .docx files are associated with Microsoft Word.
    4. Compatibility Check: Ensure that the versions of SAP and Microsoft Word are compatible. You may need to consult SAP notes or documentation for specific version compatibility.
    5. Install/Enable Add-ins: If there are specific SAP add-ins required for Word, ensure they are installed and enabled. You can check this in Word under File > Options > Add-ins.
    6. Run as Administrator: Sometimes, running SAP GUI as an administrator can resolve permission-related issues that prevent Word from launching.
    7. Check for Updates: Ensure that both SAP GUI and Microsoft Word are updated to the latest versions, as updates may fix bugs or compatibility issues.

    Related Information:

    • SAP Notes: Check SAP Notes for any specific fixes or patches related to this error. SAP frequently releases updates that address known issues.
    • Documentation: Refer to the official SAP documentation for guidance on configuring the Word editor and troubleshooting integration issues.
    • Community Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.

    If the problem persists after trying these solutions, it may be helpful to contact your IT support team or SAP support for further assistance.

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