How To Fix >4767 - Promise to pay &1 was rejected

SAP Error Message - Details

• Message type: E = Error

• Message class: >4 - SAP File Transfer Protocol

• Message number: 767

• Message text: Promise to pay &1 was rejected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >4767 - Promise to pay &1 was rejected ?

  The SAP error message "4767 Promise to pay &1 was rejected" typically occurs in the context of accounts receivable or financial transactions where a customer has made a promise to pay an outstanding amount, but that promise has been rejected by the system. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Credit Limit Exceeded: The customer may have exceeded their credit limit, leading to the rejection of the promise to pay.
  Payment Terms Violation: The terms of payment agreed upon may not be met, or the promise to pay does not align with the payment terms set in the system.
  Customer Status: The customer may be flagged as problematic (e.g., blocked for payment) in the system, which can lead to the rejection of any new promises to pay.
  Incomplete Data: Required fields or data may be missing or incorrectly filled out in the promise to pay entry.
  System Configuration: There may be configuration settings in the SAP system that prevent the acceptance of promises to pay under certain conditions.
  
  Solutions:
  
  Check Customer Credit Limit: Review the customer’s credit limit and outstanding balances to ensure they are within acceptable limits. Adjust the credit limit if necessary.
  Review Payment Terms: Ensure that the payment terms associated with the promise to pay are correct and that the customer is aware of them.
  Customer Status Review: Check the customer’s status in the system. If they are blocked or flagged, resolve any issues that may be causing this status.
  Data Validation: Ensure that all required fields are filled out correctly and that the data entered is valid. Correct any discrepancies.
  Consult Configuration Settings: If the issue persists, consult with your SAP administrator or technical team to review the configuration settings related to promises to pay and ensure they are set up correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD32 (Change Customer Credit Management) or FBL5N (Customer Line Item Display) to investigate customer accounts.
  Documentation: Refer to SAP documentation or help files for detailed information on managing customer credit and promises to pay.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance, providing them with the error message and context for further troubleshooting.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.