How To Fix >4716 - Returns document &1 reversed with reversal document &2

SAP Error Message - Details

• Message type: E = Error

• Message class: >4 - SAP File Transfer Protocol

• Message number: 716

• Message text: Returns document &1 reversed with reversal document &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >4716 - Returns document &1 reversed with reversal document &2 ?

  The SAP error message "4716 Returns document &1 reversed with reversal document &2" typically indicates that a returns document has been reversed, and the system is informing you of the reversal. This message is not necessarily an error but rather an informational message that indicates the status of the returns document.
  Cause:
  
  Reversal Process: The message is generated when a returns document (e.g., a credit memo or return delivery) has been reversed. This could happen due to various reasons, such as:
  
  The original returns document was incorrect.
  The return was processed in error and needed to be undone.
  A business process change required the reversal of the returns document.
  
  
  
  Solution:
  
  
  Review the Documents: Check the details of both the original returns document (&1) and the reversal document (&2) to understand why the reversal occurred. You can do this by:
  
  Navigating to the document in the SAP system and reviewing the document flow.
  Checking the status of both documents to ensure they are correctly processed.
  
  
  
  Corrective Actions: If the reversal was not intended, you may need to create a new returns document to replace the reversed one. Ensure that all necessary information is accurate and complete.
  
  
  Consult Documentation: If you are unsure about the reversal process or need to understand the implications, refer to your organization's SAP documentation or consult with your SAP support team.
  
  
  Transaction Codes: Use relevant transaction codes to view the documents:
  
  MB03: Display Material Document
  VF03: Display Billing Document
  VA03: Display Sales Order
  
  
  
  Related Information:
  
  Document Flow: Understanding the document flow in SAP can help you trace the origin and impact of the returns and reversal documents.
  SAP Notes: Check for any relevant SAP Notes that might provide additional context or solutions related to returns and reversals.
  User Authorization: Ensure that you have the necessary permissions to view and manage returns and reversal documents in the system.
  
  If you continue to experience issues or if the message is causing operational problems, it may be beneficial to reach out to your SAP support team for further assistance.