How To Fix >4397 - No creditworthiness value specified

SAP Error Message - Details

• Message type: E = Error

• Message class: >4 - SAP File Transfer Protocol

• Message number: 397

• Message text: No creditworthiness value specified

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >4397 - No creditworthiness value specified ?

  The SAP error message "4397 No creditworthiness value specified" typically occurs in the context of credit management within the SAP system. This error indicates that the system is unable to find a creditworthiness value for a customer or vendor, which is necessary for processing transactions that involve credit checks.
  Cause:
  
  Missing Creditworthiness Data: The most common cause is that the creditworthiness data for the customer or vendor has not been maintained in the system.
  Incorrect Configuration: There may be issues with the configuration of credit management settings in the SAP system.
  Data Inconsistency: There could be inconsistencies in the master data of the customer or vendor, such as missing or incorrect entries in the credit management fields.
  Credit Management Settings: The credit management settings may not be properly configured to allow for creditworthiness checks.
  
  Solution:
  
  
  Maintain Creditworthiness Data:
  
  Go to the customer or vendor master data (transaction codes like FD02 for customers or FK02 for vendors).
  Check the credit management section and ensure that the creditworthiness value is specified.
  If it is missing, enter the appropriate creditworthiness value.
  
  
  
  Check Configuration:
  
  Review the configuration settings for credit management in the SAP system (transaction code OB45 for credit control area settings).
  Ensure that the credit management settings are correctly configured to allow for credit checks.
  
  
  
  Data Consistency Check:
  
  Run a consistency check on the customer or vendor master data to identify any missing or incorrect entries.
  Correct any inconsistencies found.
  
  
  
  Review Credit Management Settings:
  
  Ensure that the credit management settings are aligned with the business requirements and that the necessary fields are activated.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on credit management and error handling.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD32 (Display Customer Credit Management), FD33 (Display Customer Credit Limit), and FD01 (Create Customer Credit Management).
  SAP Notes: Check SAP Notes for any known issues or patches related to credit management and error 4397.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and edit credit management data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant specializing in SAP credit management.