How To Fix >4339 - No e-mail address exists for this user

SAP Error Message - Details

• Message type: E = Error

• Message class: >4 - SAP File Transfer Protocol

• Message number: 339

• Message text: No e-mail address exists for this user

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >4339 - No e-mail address exists for this user ?

  The SAP error message "4339 No e-mail address exists for this user" typically occurs when a user attempts to send an email from within the SAP system, but the system cannot find a valid email address associated with the user profile. This can happen in various scenarios, such as when trying to send notifications, alerts, or reports via email.
  Cause:
  
  Missing Email Address: The user profile does not have an email address assigned.
  Incorrect User Configuration: The user may not be properly configured in the SAP system.
  User Type: The user might be a system user or a service user that does not require an email address.
  Authorization Issues: The user may not have the necessary authorizations to send emails.
  
  Solution:
  
  
  Assign an Email Address:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID and click on the "Change" button.
  Navigate to the "Address" tab.
  Enter a valid email address in the "E-mail" field.
  Save the changes.
  
  
  
  Check User Type:
  
  Ensure that the user is not a system user or a service user that does not require an email address.
  
  
  
  Verify User Configuration:
  
  Ensure that the user is properly configured and active in the system.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This may involve checking roles and profiles assigned to the user.
  
  
  
  Test Email Functionality:
  
  After making changes, test the email functionality to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (if you need to update multiple users)
  SCOT: SAPconnect Administration (to check email settings and configurations)
  
  
  
  Email Configuration: Ensure that the SAP system is properly configured to send emails. This includes settings in transaction SCOT for SAPconnect, where you can configure SMTP settings and other email-related parameters.
  
  
  Documentation: Refer to SAP Help documentation for more details on user management and email configuration.
  
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP Basis team or system administrator for further investigation.