How To Fix 3W267 - Creator &1 is locked by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: 3W - HR: Message Class South Africa

• Message number: 267

• Message text: Creator &1 is locked by user &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 3W267 - Creator &1 is locked by user &2 ?

  The SAP error message 3W267 indicates that a particular object (such as a work item, document, or other entity) is locked by a user, preventing the current user from making changes or accessing it. The message typically reads: "Creator &1 is locked by user &2," where &1 is the creator of the object and &2 is the user who currently holds the lock.
  Cause:
  
  User Locking: The object is locked by another user (user &2) who is currently editing or has opened the object.
  Session Timeout: Sometimes, a user may have left a session open, causing the lock to persist even after they are no longer actively using it.
  System Error: Occasionally, system errors or crashes can lead to locks not being released properly.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for the other user to finish their work and release the lock may be the simplest solution.
  Contact the User: If possible, contact the user who holds the lock (user &2) to ask them to release it.
  Unlock the Object: If you have the necessary permissions, you can unlock the object using transaction codes like SM12 (for user locks) or SM21 (for system logs) to identify and manage locks.
  Check for Background Jobs: Sometimes, background jobs may hold locks. Check if any jobs are running that might be causing the lock.
  System Administrator Intervention: If the lock persists and cannot be resolved through the above methods, a system administrator may need to intervene to release the lock.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage user locks.
  SM21: To check system logs for any related issues.
  SE11: To check the data dictionary for the object in question.
  
  
  Lock Management: Understanding how locks work in SAP can help prevent issues. Locks are typically used to ensure data integrity when multiple users are accessing or modifying the same data.
  Documentation: Refer to SAP Help documentation for more details on locking mechanisms and best practices for managing locks.
  
  If the issue persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or support for further assistance.