How To Fix 3Q097 - The amount of ORSO comes from the employee and the boss, it can not be se

SAP Error Message - Details

• Message type: E = Error

• Message class: 3Q - HR : Messages for Hong Kong

• Message number: 097

• Message text: The amount of ORSO comes from the employee and the boss, it can not be se

What causes this issue?

The amount of ORSO comes from the employee and the employer, ir can not
be separated.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please maintain the table t7hk3b, put 2 or 3 on the field "entof", and
enter the amount of ORSO from the employer( mandantory/non-mandantory),
adn the amount from the employee(mandantory/non-mandantory).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 3Q097 - The amount of ORSO comes from the employee and the boss, it can not be se ?

  The SAP error message 3Q097 typically relates to issues with the ORSO (Occupational Retirement Schemes Ordinance) contributions in the payroll processing module. This error indicates that there is a problem with the way the amounts for ORSO contributions are being processed, particularly in relation to the contributions from both the employee and the employer (boss).
  Cause:
  
  Incorrect Configuration: The ORSO contribution types may not be correctly configured in the system, leading to discrepancies in how the amounts are calculated or reported.
  Data Entry Errors: There may be incorrect or missing data in the employee master records or payroll results that affect the ORSO contributions.
  Payroll Processing Issues: The payroll run may not have been executed correctly, or there may be inconsistencies in the payroll results.
  Authorization Issues: The user may not have the necessary permissions to view or process the ORSO amounts.
  
  Solution:
  
  Check Configuration: Review the configuration settings for ORSO contributions in the SAP system. Ensure that the contribution types for both employee and employer are set up correctly.
  Verify Employee Data: Check the employee master data for any missing or incorrect information related to ORSO contributions. Ensure that the relevant infotypes (e.g., Infotype 0014 for recurring payments and deductions) are correctly filled out.
  Re-run Payroll: If the payroll run was not executed correctly, consider re-running the payroll for the affected period to ensure that all calculations are updated.
  Review Authorization: Ensure that the user has the necessary permissions to access and process ORSO-related data.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling ORSO contributions and related error messages.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that ORSO contributions are being calculated and reported correctly.
  
  If the problem persists after following these steps, it may be necessary to consult with an SAP expert or your organization's SAP support team for further assistance.