How To Fix 3G864 - After step &2 it is not possible to reset personnel number &1

SAP Error Message - Details

• Message type: E = Error

• Message class: 3G - Payroll: International

• Message number: 864

• Message text: After step &2 it is not possible to reset personnel number &1

What causes this issue?

You have tried to reset the status for personnel number &V1& as of step
&V2&. However, this personnel number completed a subsequent step
successfully and, therefore, the status cannot be reset.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 3G864 - After step &2 it is not possible to reset personnel number &1 ?

  The SAP error message 3G864 typically occurs in the context of personnel administration when there is an issue with resetting a personnel number. This error can arise due to various reasons, such as inconsistencies in the employee's data, issues with the status of the personnel number, or problems with the underlying configuration.
  Cause:
  
  Data Inconsistencies: There may be inconsistencies in the employee's data that prevent the reset from being completed.
  Personnel Number Status: The personnel number may be in a status that does not allow for a reset (e.g., if the employee is currently active or has pending actions).
  Authorization Issues: The user attempting to perform the reset may not have the necessary authorizations.
  Configuration Issues: There may be configuration settings in the system that are preventing the reset.
  
  Solution:
  
  Check Personnel Number Status: Verify the status of the personnel number. If the employee is active or has pending actions, you may need to resolve those before attempting a reset.
  Review Data Consistency: Check for any inconsistencies in the employee's data. This may involve reviewing infotypes and ensuring that all required fields are correctly filled out.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the reset. This may involve checking roles and permissions in the system.
  Consult with HR or IT: If the issue persists, it may be necessary to consult with your HR department or IT support team to investigate further. They may need to look into the configuration settings or perform a deeper analysis of the employee's data.
  Use Transaction Codes: Utilize relevant transaction codes (such as PA30 for maintaining HR master data) to check the employee's records and make necessary adjustments.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message. SAP Notes often provide solutions or workarounds for known issues.
  Documentation: Review SAP documentation related to personnel administration and error handling for additional insights.
  Community Forums: Consider searching or posting in SAP community forums for additional support from other users who may have encountered the same issue.
  
  If the problem continues after following these steps, it may require a more in-depth analysis by a technical consultant or SAP support.