How To Fix 3G310 - Posting balance of retroactive accounting chain not settled

SAP Error Message - Details

• Message type: E = Error

• Message class: 3G - Payroll: International

• Message number: 310

• Message text: Posting balance of retroactive accounting chain not settled

What causes this issue?

Employee was rejected, because the balance of the posting items for the
retroactive accounting chain has not been settled.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check Customizing for the wage types that are available in the relevant
payroll results and are retroactive-accounting-relevant (table
T52CODIST_RETRO).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 3G310 - Posting balance of retroactive accounting chain not settled ?

  The SAP error message 3G310 ("Posting balance of retroactive accounting chain not settled") typically occurs in the context of payroll processing, particularly when dealing with retroactive accounting. This error indicates that there are discrepancies or unresolved postings in the retroactive accounting chain that need to be addressed before the payroll can be processed or finalized.
  Causes:
  
  
  Unsettled Retroactive Accounting: The most common cause is that there are postings in the retroactive accounting chain that have not been settled. This can happen if there are changes in employee data (like salary changes, tax changes, etc.) that have not been processed correctly.
  
  
  Incorrect Configuration: There may be issues with the configuration of the payroll schema or the retroactive accounting settings in the system.
  
  
  Missing or Incorrect Data: If there are missing or incorrect entries in the payroll results or master data, it can lead to this error.
  
  
  Open Periods: If there are open periods in the payroll that have not been closed properly, it can also lead to this error.
  
  
  Solutions:
  
  
  Check Retroactive Accounting: Review the retroactive accounting entries for the employee in question. Ensure that all necessary postings have been settled. You can use transaction codes like PC00_MXX_CALC (where MXX is your country-specific payroll) to check the payroll results.
  
  
  Run Payroll Simulation: Perform a payroll simulation to identify any discrepancies in the payroll results. This can help pinpoint the exact issue causing the error.
  
  
  Review Configuration: Check the configuration settings related to retroactive accounting in the payroll schema. Ensure that they are set up correctly according to your organization's requirements.
  
  
  Close Open Periods: If there are open payroll periods, ensure that they are closed properly. This may involve running the necessary closing programs or transactions.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to payroll processing and retroactive accounting for any specific guidance or updates that may apply to your version of SAP.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide specific notes or patches that address the issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), PC00_MXX_CALC (Payroll Calculation), and PC00_MXX_CEDT (Payroll Results).
  SAP Notes: Search for SAP Notes related to error message 3G310 in the SAP Support Portal for any known issues or fixes.
  Documentation: Review the SAP Help Portal for detailed documentation on payroll processing and retroactive accounting.
  
  By following these steps, you should be able to identify and resolve the issue causing the 3G310 error in your SAP system.