How To Fix 3G271 - Payee key &1: bank details and address data missing

SAP Error Message - Details

• Message type: E = Error

• Message class: 3G - Payroll: International

• Message number: 271

• Message text: Payee key &1: bank details and address data missing

What causes this issue?

The system tried to effect a payment to the payee with payee key &v1&
on the following date: &v2&. The system cannot find any bank details or
address data that are valid on this date for this payee.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE HRDME_ERROR_REJECT_PERNR OBJECT DOKU ID TX

How to fix this error?

This error can occur in two situations:
The employee's <ZH>master data</> includes an incorrect payee key.
If the error occurs when a wage and salary payment is effected, you
must correct the affected employees' master data and payroll results.
If the error occurs when an advance payment from master data is
effected, you only need to correct the affected employees' master data.
<ZH>Customizing</> (table T521B) lacks the bank details and address
data required for payee key &v1&. If this is the case, you must enter
the settings required in Customizing.
The following applies to both situations:
INCLUDE HRDME_ERROR_REPEATE_DTA OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 3G271 - Payee key &1: bank details and address data missing ?

  The SAP error message 3G271 indicates that there is missing information related to the payee's bank details and address data. This error typically occurs in scenarios involving payment processing, such as when creating or processing invoices, payment runs, or vendor master data.
  Cause:
  The error is triggered when the system attempts to process a payment or transaction for a payee (vendor or customer) but cannot find the necessary bank details or address information. This can happen due to several reasons:
  
  Incomplete Vendor/Customer Master Data: The vendor or customer master record may not have been fully maintained, lacking essential bank details or address information.
  Incorrect Configuration: There may be issues with the configuration settings in the payment processing module.
  Data Migration Issues: If data was migrated from another system, some records may not have been transferred correctly, leading to missing information.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Vendor/Customer Master Data:
  
  Go to the vendor or customer master record in SAP (transaction codes like XK03 for vendors or FD03 for customers).
  Verify that all required fields, especially bank details and address information, are filled in correctly.
  If any information is missing, update the record with the necessary details.
  
  
  
  Maintain Bank Details:
  
  Ensure that the bank details are correctly maintained in the vendor or customer master data. This includes the bank account number, bank key, and any other relevant information.
  
  
  
  Review Payment Configuration:
  
  Check the configuration settings related to payment processing in the SAP system. Ensure that the payment methods and related settings are correctly configured.
  
  
  
  Data Consistency Check:
  
  If data was migrated, perform a consistency check to ensure that all necessary data has been transferred correctly. You may need to run reports or use tools to identify any discrepancies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on maintaining vendor/customer master data and resolving related errors.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XK01 (Create Vendor), XK02 (Change Vendor), XK03 (Display Vendor), FD01 (Create Customer), FD02 (Change Customer), and FD03 (Display Customer).
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and edit vendor/customer master data.
  
  By following these steps, you should be able to identify and resolve the cause of the error message 3G271 in SAP.