How To Fix 32223 - Set the Priority field to initial (blank)

SAP Error Message - Details

• Message type: E = Error

• Message class: 32 - HR: Public Sector Austria

• Message number: 223

• Message text: Set the Priority field to initial (blank)

What causes this issue?

The Priority field can only be filled for arithmetic operator <ZH>'X' -
Exclusive Replacement</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Set the Priority field to initial (space).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 32223 - Set the Priority field to initial (blank) ?

  The SAP error message 32223, which states "Set the Priority field to initial (blank)," typically occurs in the context of SAP's service management or incident management processes. This error indicates that the system expects the Priority field to be left blank or set to its initial state, but it has been filled with a value that is not acceptable.
  Cause:
  
  Incorrect Data Entry: The user may have inadvertently entered a value in the Priority field when the system requires it to be blank.
  Configuration Issues: There may be a configuration setting in the SAP system that is enforcing a rule that the Priority field must be blank under certain conditions.
  Business Process Requirements: The business process being followed may dictate that the Priority field should not be populated in specific scenarios.
  
  Solution:
  
  Clear the Priority Field: Navigate to the relevant transaction or screen where the error occurred and ensure that the Priority field is set to blank. This can usually be done by simply deleting any value present in that field.
  Review Configuration: If the issue persists, check the configuration settings related to the service or incident management module to ensure that the rules governing the Priority field are correctly set up.
  Consult Documentation: Review any relevant documentation or guidelines provided by your organization regarding the use of the Priority field in SAP.
  User Training: Ensure that users are trained on the correct procedures for entering data in the system, particularly regarding fields that have specific requirements.
  
  Related Information:
  
  Transaction Codes: The error may occur in various transaction codes related to service requests, incidents, or change management, such as CRM_ORDER, SOLMAN, or others depending on your SAP setup.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  Support: If the problem cannot be resolved through the above steps, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error message 32223 and ensure that the Priority field is correctly managed in your SAP system.