How To Fix 32222 - Fill the Priority field

SAP Error Message - Details

• Message type: E = Error

• Message class: 32 - HR: Public Sector Austria

• Message number: 222

• Message text: Fill the Priority field

What causes this issue?

If the arithmetic operator is set to <ZH>'X'- Exclusive Replacement</>,
the Priority field must be filled for this entry. If several wage types
with arithmetic operator 'X' exist for a contribution/contribution
amount, the priority determines which wage type is used for replacement.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Fill the Priority field. '1' is the highest priority. Each priority can
only be assigned once.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 32222 - Fill the Priority field ?

  The SAP error message "32222 Fill the Priority field" typically occurs in the context of SAP's service management or incident management modules, where a priority field is required but has not been filled in. This error is often encountered when creating or updating service requests, incidents, or tickets.
  Cause:
  The primary cause of this error is that the "Priority" field, which is essential for categorizing the urgency of a service request or incident, has not been populated. The priority field is crucial for ensuring that issues are addressed in a timely manner based on their urgency and impact.
  Solution:
  To resolve this error, you should:
  
  
  Locate the Priority Field: When you are in the transaction or screen where the error occurs, look for the "Priority" field. This is usually a dropdown or selection box.
  
  
  Select a Value: Choose an appropriate value for the priority. This could be options like "High," "Medium," "Low," or other custom-defined priorities based on your organization's configuration.
  
  
  Save or Submit: After filling in the priority field, attempt to save or submit the form again.
  
  
  Related Information:
  
  
  Configuration: If you are an administrator or have access to configuration settings, ensure that the priority field is correctly set up in the system. This includes checking if the field is mandatory and if the values available are appropriate for your business processes.
  
  
  User Training: Ensure that users are trained on the importance of filling out all required fields, including the priority field, when creating or updating service requests or incidents.
  
  
  Error Handling: If users frequently encounter this error, consider implementing validation checks or user prompts to remind them to fill in the priority field before submission.
  
  
  Documentation: Refer to SAP documentation or your organization's internal guidelines for more detailed instructions on handling service requests and incidents.
  
  
  If the issue persists even after filling in the priority field, it may be necessary to check for additional configuration issues or consult with your SAP support team for further assistance.