How To Fix 31010 - Higher-level service: service master record & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: 31 - Message Processing: IDoc Service Master Record

• Message number: 010

• Message text: Higher-level service: service master record & does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 31010 - Higher-level service: service master record & does not exist ?

  The SAP error message "31010 Higher-level service: service master record does not exist" typically occurs when you are trying to access or use a service master record that has not been created or is not available in the system. This error is often encountered in the context of service management, particularly when dealing with service procurement or service-related transactions.
  Cause:
  
  Missing Service Master Record: The primary cause of this error is that the service master record you are trying to reference does not exist in the system.
  Incorrect Service Number: The service number you are using may be incorrect or does not match any existing records.
  Authorization Issues: There may be authorization issues preventing you from accessing the service master record.
  Data Inconsistencies: There could be inconsistencies in the data, such as missing entries in related tables.
  
  Solution:
  
  
  Create the Service Master Record:
  
  If the service master record does not exist, you need to create it. You can do this using transaction code AC03 (for creating service master records) or through the relevant menu path in SAP.
  Ensure that you fill in all required fields correctly.
  
  
  
  Check the Service Number:
  
  Verify that the service number you are using is correct. You can check existing service master records using transaction code AC03 (Display Service Master) to see if the record exists.
  
  
  
  Authorization Check:
  
  Ensure that you have the necessary authorizations to access the service master records. You may need to contact your SAP security team to verify your access rights.
  
  
  
  Data Consistency Check:
  
  If you suspect data inconsistencies, you may need to run consistency checks or consult with your SAP Basis team to ensure that the database is in a healthy state.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to service management for additional context and troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  AC03: Display Service Master
  AC01: Create Service Master
  AC02: Change Service Master
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  
  
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  
  By following these steps, you should be able to resolve the error message and successfully work with service master records in SAP.