How To Fix >3890 - | Item is blocked for dunning; check reason: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: >3 - Lock management messages

• Message number: 890

• Message text: | Item is blocked for dunning; check reason: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >3890 - | Item is blocked for dunning; check reason: &1 ?

  The SAP error message 3890 indicates that a specific item is blocked for dunning due to a certain reason. Dunning is the process of communicating with customers to ensure the collection of accounts receivable. When an item is blocked for dunning, it means that the system has identified an issue that prevents the dunning process from proceeding for that particular item.
  Cause:
  The error message typically arises due to one of the following reasons:
  
  Customer Dispute: The customer may have raised a dispute regarding the invoice or payment, leading to a block on dunning.
  Payment Terms: The payment terms associated with the customer or invoice may not allow for dunning.
  Credit Management: The customer may have reached their credit limit, or there may be other credit management settings that prevent dunning.
  Manual Block: A user may have manually blocked the item for dunning due to specific business reasons.
  Dunning Procedure Settings: The dunning procedure may have specific settings that block certain items from being dunned.
  
  Solution:
  To resolve the issue, you can take the following steps:
  
  
  Check the Reason for the Block:
  
  Use transaction code FD32 (Customer Master) or FBL5N (Customer Line Item Display) to check the status of the customer and the specific item.
  Look for any notes or indicators that explain why the item is blocked.
  
  
  
  Review Customer Disputes:
  
  If there is a dispute, communicate with the customer to resolve the issue. Once resolved, you may need to remove the block manually.
  
  
  
  Adjust Payment Terms:
  
  If the payment terms are causing the block, consider adjusting them if appropriate.
  
  
  
  Credit Management Review:
  
  Check the credit management settings for the customer. If the credit limit has been reached, you may need to adjust the limit or clear outstanding issues.
  
  
  
  Remove Manual Block:
  
  If the block was applied manually, you can remove it by accessing the relevant transaction and changing the status.
  
  
  
  Dunning Procedure Settings:
  
  Review the dunning procedure settings in the configuration to ensure that they align with your business requirements.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FD32: Customer Master Data
  FBL5N: Customer Line Item Display
  F150: Dunning
  
  
  Dunning Configuration: Review the dunning configuration in the SAP system to ensure it is set up correctly for your business processes.
  Documentation: Refer to SAP documentation or help files for detailed information on dunning processes and error handling.
  
  By following these steps, you should be able to identify the cause of the block and take appropriate action to resolve the error message 3890.