How To Fix >3767 - Account &1 used as collective bill account in account &2 (partner &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: >3 - Lock management messages

• Message number: 767

• Message text: Account &1 used as collective bill account in account &2 (partner &3)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >3767 - Account &1 used as collective bill account in account &2 (partner &3) ?

  The SAP error message 3767 indicates that there is an issue with the configuration of accounts in the context of collective billing. Specifically, it suggests that an account (denoted as &1) is being used as a collective bill account in another account (denoted as &2) for a specific partner (denoted as &3). This typically occurs in the context of billing and financial transactions where accounts are expected to be set up in a certain way.
  Cause:
  
  Incorrect Account Configuration: The account specified as a collective bill account may not be properly configured or may not be allowed to be used in the context of the transaction being processed.
  Account Type Mismatch: The account types may not be compatible with the requirements of the collective billing process.
  Master Data Issues: There may be issues with the master data of the accounts involved, such as missing or incorrect settings.
  
  Solution:
  
  Check Account Configuration: Review the configuration of the accounts involved. Ensure that the account specified as the collective bill account is set up correctly in the system.
  Verify Account Types: Ensure that the account types are compatible with collective billing. You may need to consult your financial configuration documentation or your SAP administrator.
  Review Partner Settings: Check the partner settings for the account in question. Ensure that the partner (denoted as &3) is correctly set up to use the specified accounts.
  Consult SAP Documentation: Look up the specific error message in the SAP documentation or help portal for more detailed guidance on resolving this issue.
  Transaction Codes: Use transaction codes like OBY6 (for account determination) or FS00 (to check account master data) to review and adjust the account settings as necessary.
  Testing: After making changes, perform a test transaction to ensure that the error is resolved.
  
  Related Information:
  
  Collective Billing: This is a process in SAP where multiple billing documents are combined into a single invoice. Proper account configuration is crucial for this process to work smoothly.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user attempting the transaction has the necessary authorizations to access and modify account settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP financials for further assistance.