How To Fix >3682 - The open items selected do not correspond to the quantity to be selected

SAP Error Message - Details

• Message type: E = Error

• Message class: >3 - Lock management messages

• Message number: 682

• Message text: The open items selected do not correspond to the quantity to be selected

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >3682 - The open items selected do not correspond to the quantity to be selected ?

  The SAP error message 3682 ("The open items selected do not correspond to the quantity to be selected") typically occurs during the process of clearing open items in accounts payable or accounts receivable. This error indicates that there is a mismatch between the quantity of open items you are trying to clear and the quantity that is available for selection.
  Causes:
  
  Quantity Mismatch: The total amount of the selected open items does not match the amount you are trying to clear. This can happen if you are trying to clear a specific amount that does not correspond to the sum of the selected items.
  Partial Payments: If you are attempting to clear a partial payment, the selected items may not add up to the amount you are trying to clear.
  Currency Differences: If the open items are in different currencies, this can lead to discrepancies in the amounts.
  Incorrect Selection: You may have selected the wrong items or an incorrect combination of items that do not match the clearing amount.
  Document Status: The status of the documents may have changed (e.g., some items may have been cleared or posted after your selection).
  
  Solutions:
  
  Verify Selected Items: Check the selected open items to ensure that their total matches the amount you are trying to clear. Adjust your selection accordingly.
  Check Amounts: Ensure that the amounts of the selected items correspond to the clearing amount. If you are clearing a partial payment, make sure the selected items add up to that specific amount.
  Currency Check: If dealing with multiple currencies, ensure that you are converting the amounts correctly and that the total matches the clearing amount in the same currency.
  Review Document Status: Check the status of the documents you are trying to clear. Make sure they are still open and have not been cleared or posted.
  Use the Correct Transaction: Ensure you are using the correct transaction code for clearing (e.g., F-32 for customer payments, F-44 for vendor payments) and that you are following the correct process.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F-32 (Clear Customer), F-44 (Clear Vendor), and F-03 (Clear G/L Account).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Documentation: Refer to SAP user documentation or training materials for guidance on clearing open items and handling exceptions.
  Consult with SAP Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP's support portal for further assistance.
  
  By following these steps, you should be able to resolve the error and successfully clear the open items.