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Message type: E = Error
Message class: >3 - Lock management messages
Message number: 258
Message text: | Min./max.amt. of first dunning level in dunning proced. &1 not reached
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>3258
- | Min./max.amt. of first dunning level in dunning proced. &1 not reached ?The SAP error message 3258 indicates that the minimum or maximum amount for the first dunning level in the specified dunning procedure has not been reached. This error typically occurs during the dunning process when the system checks whether the outstanding amount meets the criteria set for the dunning levels.
Cause:
- Dunning Procedure Configuration: The dunning procedure defined in the system has specific minimum and maximum amounts for the first dunning level. If the outstanding amount does not fall within this range, the error will be triggered.
- Outstanding Amount: The total outstanding amount for the customer may be less than the minimum amount required for the first dunning level or greater than the maximum amount allowed.
- Dunning Levels: The dunning levels are configured in such a way that they do not align with the outstanding amounts for the customer accounts.
Solution:
Check Dunning Procedure Configuration:
- Go to the configuration settings for dunning procedures in SAP (Transaction code: OBPM1).
- Review the settings for the dunning procedure &1 (the specific procedure mentioned in the error message).
- Ensure that the minimum and maximum amounts for the first dunning level are set correctly according to your business requirements.
Adjust Outstanding Amount:
- Review the customer account to check the outstanding amount.
- If the amount is below the minimum threshold, consider whether it is appropriate to proceed with dunning or if adjustments need to be made to the account.
Modify Dunning Levels:
- If necessary, adjust the dunning levels to ensure that they align with the expected outstanding amounts. This may involve changing the minimum and maximum amounts for the first dunning level.
Testing:
- After making changes, test the dunning process again to ensure that the error does not occur.
Related Information:
By following these steps, you should be able to resolve the error message 3258 and successfully process dunning for your customers.
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